Hello! I see you're having trouble recovering your VeriFLY app account. Let's get this sorted out together.

To start, could you tell me if you still have access to the email address you used when you created your VeriFLY account? Also, are you trying to recover the account on the same device or a new device?

Meanwhile, here’s a straightforward method to recover your account that often works well:

1. Uninstall the VeriFLY app from your Windows device.
2. Reinstall the VeriFLY app freshly.
3. Open the app and tap “Get Started,” then agree to the terms and conditions.
4. Enter your first name, last name, and the email address linked to your account.
5. You should receive an email with a QR code. Tap the "Scan QR Code" button in the app and scan the code in that email. This will recover your account.

If you don’t receive the email or are unable to scan the QR code, please let me know. I can then guide you to contact the VeriFLY support team directly for further help or another workaround.

Are you able to try this? Let me know how it goes or if you need help with any step!

I don't receive the email.

Thanks for letting me know you’re not receiving the recovery email. Let’s try a few things to narrow down the cause:

1. Can you check your email’s spam or junk folder? Sometimes, emails like the VeriFLY recovery QR code can land there by mistake.

2. Make sure your email inbox isn’t full and can receive new messages.

3. If you use email filters or rules (such as in Outlook or Gmail), verify they aren’t automatically deleting or redirecting VeriFLY emails.

4. Try adding the VeriFLY email address (usually [email protected]) to your contacts or safe sender list to help it get through your email filters.

If these don’t help, since the email is still not arriving, I recommend contacting VeriFLY support directly. You can reach them from within the VeriFLY app by going to Settings > Contact Us > Get in Touch, or you can email [email protected] for personalized assistance. They have the tools to resolve account-specific issues such as email problems1.

Would you like me to guide you through contacting them, or is there another detail about your email or account setup you'd like to share first?