Hi there! I’m Pierre, here to help with your Renpho app issue. Could you please tell me a bit more about what’s happening? For example, is the app not opening at all, crashing, or maybe some features aren’t working properly on your Android device?

Meanwhile, here’s a general approach we can try to get things working:

1. Check if your Renpho app is updated to the latest version in the Google Play Store.
2. Restart your Android phone (Android 10 in your case).
3. Make sure the app has all the necessary permissions enabled, especially Bluetooth and possibly location (GPS), since Renpho devices often need these to connect properly.
4. Try uninstalling and reinstalling the Renpho app to refresh its data.
5. If you’re pairing a device like a scale, ensure Bluetooth and GPS are turned on, then try deleting any connected devices inside the app’s Device Management and re-pairing them.

Let me know what you’ve already tried or if you’re seeing any specific error messages. That way, I can guide you with more tailored steps!