Hi there! I understand you're having trouble uploading a picture for your avatar on the Carnival HUB. Let's work together to figure this out.

To help me assist you better, could you please let me know if you're seeing any error messages when you try to upload the picture? Also, are you using the Carnival HUB app or the website? Lastly, could you confirm if the picture you're trying to upload meets any size or format requirements (like being a PNG or JPG)?

Once I have this information, we can start troubleshooting!

Carnival Hub

Thank you for confirming that you're using the Carnival HUB app! Let's go through some steps to help resolve the issue with uploading your avatar picture.

Here are some things you can try:

1. Check Image Format: Make sure that the picture you're uploading is in a supported format, such as JPG or PNG.

2. Resize the Picture: If your image is too large, the upload may not work. Try resizing the image to be less than 2MB. You can use any image editing software for this.

3. Check Your Internet Connection: A weak internet connection can cause upload failures. Ensure you have a stable connection.

4. Update the App: Sometimes, simply updating the app can fix bugs. Check if there’s an update available for the Carnival HUB app in the App Store.

5. Restart the App: Try closing the app completely and then reopening it. This can help clear any temporary glitches.

Please give these steps a try and let me know if the issue persists or if you see any error messages. I'm here to help!