Hi there! I understand that you're having trouble loading the Carnival HUB app on your Apple tablet. Let's see if we can figure this out together.

Could you please provide a bit more detail? For example, are you connected to the internet? Are you seeing any error messages when you try to open the app, or does it just hang on the loading screen?

Let me know, and we can work through some troubleshooting steps!

Every time I try to load it, I get a message that the birthdate is invalid.

Thanks for sharing that information! An "invalid birthdate" message usually means there might be an issue with how your birthdate is being entered or recognized in the app. Let's try a few steps to fix this, shall we?

1. Check Your Birthdate Entry: Make sure that when you enter your birthdate, it's in the correct format (usually MM/DD/YYYY). Double-check for any typos or incorrect entries.

2. Update the App: Ensure you have the latest version of the Carnival HUB app. You can do this by going to the App Store, tapping on your profile icon, and scrolling down to see if there are any updates available for the Carnival HUB app.

3. Reinstall the App: If the above steps don’t resolve the issue, try deleting the app and then reinstalling it. To delete, press and hold the app icon until it jiggles and tap the "X." Then, go back to the App Store to download it again.

4. Clear App Cache: Sometimes, clearing the application data can help. Unfortunately, on iOS devices, this typically means reinstalling the app, as mentioned above.

5. Check Device Settings: Go to your device’s Settings > General > Date & Time, and ensure that it's set to the correct date and time. If it's set to "Set Automatically," try toggling it off, then on again.

After trying these steps, let's see if the issue resolves. If it persists, we might need to escalate the issue or check if there's anything specific on your account. Please let me know what happens!