Hi there! I see you mentioned that the Carnival HUB app takes you to the Carnival website instead of working as expected. To help you better, could you tell me if you're currently on a Carnival cruise ship connected to the ship's Wi-Fi, or are you trying to use the app from home or elsewhere?

From what I've gathered, the Carnival HUB app is designed primarily for use onboard the ship when connected to Carnival's Wi-Fi. Outside of the ship's network, the app mostly acts as a countdown timer for your cruise and redirects you to the Carnival website for other features23.

Please confirm your situation, and I’ll guide you from there. If you are onboard and still getting redirected, we can explore some troubleshooting steps to fix that.

I am not on the ship & it doesn’t show a countdown.

Thanks for the info! Since you’re not on the ship and the countdown isn’t showing in the Carnival HUB app, here’s what’s happening: The app’s countdown feature usually only works if you’re logged in and have set your cruise date. However, many users have noticed that if they’re not connected to the ship’s Carnival Wi-Fi, the countdown sometimes doesn’t display at all or the app redirects to the Carnival website14.

To try and get your countdown working before boarding, you can do the following:

1. Open the Carnival HUB app on your iPhone.
2. If you see a countdown area, tap or tap and hold on it — this should allow you to enter or reset your cruise date manually2.
3. Make sure you’re logged into your Carnival account in the app.
4. Check if there’s an app update available in the App Store and update the app if so.
5. Restart your iPhone and open the app again to see if it shows the countdown.

If none of these work, it’s likely that the functionality is limited when you’re off the ship for now. Many of the app’s features, including full countdown and onboard services, activate once connected to the ship’s Wi-Fi.

Does that help with what you’re seeing? If you want, I can also assist you in checking your app settings or account login to ensure everything is set correctly.

Hub takes me to carnival website