[The Motley Fool] Blue + button to look up stocks not working in portfolio

R
Ron culbert
1 year ago In The Motley Fool
Blue + button to look up stocks not working in portfolio

Comments

user
avatar
604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

View Profile
1 year ago

Hello! I understand that the blue "+" button to look up stocks in your Motley Fool portfolio is not working for you on your Android device using WebKit. Let's get that sorted out together.

To start, could you tell me:

1. Have you noticed if the button is unresponsive (no reaction when tapped) or does it give you an error?
2. Is this happening only in the portfolio section, or elsewhere in the app or website too?
3. Have you tried refreshing the page or restarting the app?
4. Are you using the Motley Fool mobile app or accessing the site through a browser on your Android 10 device?

Depending on your answers, I'll guide you through the best next steps. Meanwhile, here are some simple things we can try:

Step 1: Refresh or Restart
- If you're on a browser, try refreshing the page or closing and reopening the browser.
- If you are using the app, force close it completely, then reopen it.

Step 2: Clear Cache and Data (for app or browser)
Since your device is Android 10, you can go to Settings > Apps > [Your Browser or Motley Fool app] > Storage > Clear Cache. If that doesn't help, try Clear Data (note this may log you out).

Step 3: Check for Updates
Ensure your browser or Motley Fool app is updated to the latest version in the Google Play Store.

Step 4: Connectivity
Make sure you have a stable internet connection, switching between Wi-Fi and mobile data briefly to test.

After these steps, try tapping the blue "+" button again.

If you’ve already tried these or it still doesn’t work, please share any error messages or further details so I can guide you to a deeper fix or escalate if needed.

Looking forward to your reply! Are you using the app or the mobile browser?

Leave a comment