Hi! I understand that you're having trouble connecting your Walker's Restrictor earbuds to the Walker's Connect app, and you mentioned seeing a wave animation on the screen that keeps going without connecting. Let’s work together to get this sorted out.

To start, could you tell me if your earbuds have successfully paired with your Windows 10 device via Bluetooth outside the app? Also, have you tried any initial steps like restarting the app or your earbuds?

Meanwhile, here’s a step-by-step approach you can try to resolve this issue:

1. Restart Bluetooth on your Windows 10 device:
- Click on the Start menu, select Settings > Devices > Bluetooth & other devices.
- Turn Bluetooth off, wait about 30 seconds, then turn it back on.

2. Forget and Re-Pair the Earbuds:
- In the Bluetooth settings, find your Walker’s earbuds in the paired devices list.
- Click on the device and select “Remove device.”
- Put your earbuds back into pairing mode (usually by holding a button on the earbuds until an LED flashes or blinking happens).
- Re-scan for Bluetooth devices and pair them again.

3. Close the Walker’s Connect app completely and relaunch it:
- Sometimes the app may get stuck waiting for a connection signal.
- Make sure the app has permissions to access Bluetooth on your device.

4. Check for Updates:
- Ensure your Walker’s Connect app is updated to the latest version from the Microsoft Store or relevant source.
- Also, check if your Windows 10 has pending updates that might affect Bluetooth device connectivity.

5. Reset the Earbuds:
- Many earbuds have a reset function, often by holding a button for 10+ seconds, which can clear previous pairings and glitches.
- Instructions specific to your Walker’s Restrictor earbuds should be found in the manual; if needed, I can help locate them.

If after these steps the wave animation persists and the earbuds fail to connect within the app, the issue could be more specific to the app’s recognition of the earbuds or firmware compatibility.

Would you be able to confirm the version of the Walker’s Connect app you are using? Also, does this problem happen only with your Windows device or with other phones/tablets too?

Let me know how these steps go so we can dig deeper or find another approach!