Hi there! I understand you’re not hearing any songs while playing Song Quiz on your iPhone. Let’s see if we can get the music playing for you.

Could you tell me a bit more? For example:
- Is the app’s sound completely silent, or can you hear other sounds (like voice prompts or effects)?
- Have you checked if the iPhone is muted, or if the volume is turned all the way down?
- Are you using headphones or the phone’s speakers?
- Have you tried restarting the app or your iPhone already?

Meanwhile, here’s a straightforward checklist to troubleshoot the sound issue on iOS 18.5:

1. Check Volume and Mute Switch:
- Make sure your iPhone’s side mute switch isn’t turned on.
- Press the volume up button a few times to increase sound.

2. Check In-App Sound Settings:
- Open Song Quiz and look for any sound or music volume settings inside the app. Confirm the music volume isn’t muted or set very low.

3. Test Sound Outside the App:
- Play a song or video in another app to confirm your phone’s speakers are working correctly.

4. Restart the App:
- Close Song Quiz completely by swiping it up from the app switcher, then reopen it.

5. Restart Your iPhone:
- Restarting can refresh sound drivers and app connections. Hold the power button, then swipe to power off, and turn it back on.

6. Check App Permissions:
- Go to Settings > Song Quiz (or the app’s name), and ensure it has permission to use your microphone and sound output.

If none of these steps restores the music, let me know which ones you’ve already tried, and I can help dig a little deeper to get your quiz singing again! Are you using any Bluetooth speakers or AirPods, by the way? Sometimes audio routing can get stuck.

Looking forward to your reply!

Not hearing songs while playing song quiz

Thanks for reaching out again about not hearing songs while playing Song Quiz on your iPhone. Since you’re on iOS 18.5, let's narrow this down.

First, just to confirm, is the issue only with the songs’ audio, or is there no sound at all—like no voice prompts or sound effects either? Also, are you playing through the iPhone speakers, headphones, or via a Bluetooth device like AirPods or a speaker?

Given what I see about Song Quiz, sometimes sound problems can occur due to app settings, device volume controls, or output routing issues.

Here’s what I recommend trying next:

1. Check Sound Output:
- Swipe down from the top-right to open Control Center.
- Tap the audio output icon (looks like a triangle with circles) and ensure the sound is routed to your iPhone’s speakers or the intended device.

2. Force Close & Reopen the App:
- Double-click the Home/gesture bar.
- Swipe up on Song Quiz to close it.
- Relaunch the app and test.

3. Update or Reinstall the App:
- Make sure Song Quiz is up to date via the App Store.
- If it is, try uninstalling and reinstalling it to clear any corrupt data.

4. Check App Permissions:
- Go to Settings > Song Quiz.
- Make sure the app has necessary permissions like microphone access in case it’s needed.

5. Restart Your iPhone:
- Sometimes a restart fixes temporary glitches with sound or app processing.

If after all this, you still don’t hear songs playing, it could be related to a bug or compatibility issue. The developers sometimes address issues through updates, so checking for app updates regularly is good.

Also, some users noted occasional issues with the Song Quiz Alexa Skill or app versions on other platforms, so if sound problems persist, contacting the app’s support through their official site might help: Volley Games Support[1].

Let me know how these steps go or if you notice anything different in the sound behavior! Are you satisfied with the solution I provided so far?

Thanks for your patience! I looked into some additional info regarding the Song Quiz sound issue. Since you’re on an iPhone with iOS 18.5, here’s an optimized approach based on what I found about Volley Games and typical causes of sound problems:

1. Check Audio Output Settings:
In Control Center (swipe down from the top-right of your screen), tap the audio output icon to make sure audio isn’t accidentally routed to a disconnected Bluetooth device or TV. Sometimes the sound plays through a different device without you realizing it.

2. Reinstall the App:
Some users have experienced glitches resolved by uninstalling the app completely and reinstalling it from the App Store. This can clear corrupt data that might be causing sound failures.

3. Update the App:
Make sure you have the latest version of Song Quiz installed. The app is regularly updated to fix bugs, including audio issues3.

4. App Permissions & iOS Settings:
Confirm that the app has permission to use the microphone (if applicable) and that your phone’s sound settings allow for game sounds.

5. Restart Your iPhone:
Power off completely and turn it back on to refresh system processes that manage audio.

6. Check for Known Issues:
There have been reports of sound glitches with Song Quiz on various devices—including the Alexa skill version—so it’s possible a recent update introduced a bug. Monitoring app updates or contacting Volley Support could help if the problem persists1.

If none of this fixes the problem, or if the sound is silent only within Song Quiz but fine elsewhere on your phone, it could be a specific app bug.

Would you like me to guide you through uninstalling & reinstalling the app? Or is there anything else specific you’ve tried so far? I’m here to help you get your game sounding just right!

Are you satisfied with the solution I provided so far?