Hello! I understand you're having trouble with the Medscape CE/CME activity tracker crashing on both your computer and mobile device. Let's work together to sort this out.

To start, could you tell me:

- Have you noticed if the app crashes at a particular action or screen?
- Are both your computer and mobile using the latest version of the Medscape app or browser?
- Is your internet connection stable when this happens?
- Have you tried clearing your browser cache or cookies on your computer?

Meanwhile, here are some general steps we can try to fix the crashing:

1. Update the App/Browser: On your mobile device, check your app store for any pending Medscape updates and install them. On your Windows 10 computer, if you're using the web browser, ensure it is up to date.

2. Clear Cache and Cookies (computer): Sometimes cached data can cause loading issues. Clear your browser's cache and cookies and then try accessing the activity tracker again.

3. Disable Pop-up Blockers/Firewall Temporarily: The activity tracker may need to open windows or connect to servers that might be blocked. You can try disabling pop-up blockers or firewall briefly to test this.

4. Restart Devices: Reboot your mobile device and computer to clear temporary glitches.

5. Check Internet Connection: Make sure you have a stable internet connection during use.

If you've tried any of these already, please let me know which, so I can guide you further.

Also, a helpful link from Medscape support with details on app crashes and fixes is here.

Would you like me to walk you through clearing cache on your Windows 10 device or checking updates on your mobile?

Are you satisfied with these initial steps, or shall we dive deeper?