Hi! I understand your Kuvera app is repeatedly asking for KYC completion for your new NRI account, even though the bank has confirmed your KYC is done. Let's get to the bottom of this together.

First, just to confirm:
- Have you checked that your NRI KYC status is updated and verified in the centralized KYC registry (like CVL KRA)? Sometimes the app verifies against that database.
- Also, is your KYC reflecting your non-resident status properly? It needs to specify your NRI details.

If not done yet, here’s what you can do:
1. Visit the CVL KRA website and verify your KYC status and details. Make sure your non-resident status is correctly shown.
2. If the KYC is missing or incomplete, you might need to upload or email scanned documents again and complete any In-Person Verification step as required for NRIs.
3. Sometimes the app's KYC prompt persists until it matches the CVL KRA database status.

If your KYC on CVL KRA is confirmed as done and correctly updated:
- Try logging out and logging back in on the Kuvera app.
- Clear the app cache or reinstall the app to refresh the account status.
- Lastly, if the app still asks for KYC repeatedly, the issue could be on Kuvera’s backend recognizing your NRI KYC. In that case, contacting Kuvera support for a backend account check would be best. You can email them at [email protected].

Would you like me to help guide you through checking the KYC on the CVL KRA site? Or shall we try refreshing the app data next?

2
4