Hi! I see you're experiencing a spinning purple circle at step 5 in the NZeTA app. To help you better, could you please tell me a bit more about what happens leading up to this step? For example, is the app loading something specific, or does it freeze without progressing?

Meanwhile, here are some common quick fixes that might resolve the issue:

1. Clear App Cache: Sometimes cached data can cause loading problems. You can clear the cache for the NZeTA app in your Windows settings by going to Settings > Apps > NZeTA app > Storage > Clear Cache.

2. Update the App: Make sure you have the latest version of the NZeTA app installed. An outdated version might cause hanging or loading issues.

3. Force Close & Restart: Close the app completely and restart it. This can refresh the app state and resolve temporary freezes.

4. Check Internet Connection: Since this app likely communicates with a server, ensure your internet connection is stable.

If you’ve already tried these, please let me know, and we can dive deeper into troubleshooting advanced settings or see if there are any server-side issues.

Are you able to try these steps and tell me how it goes?