[ADP My Work] Mobile app crashes after I login 1x. goes to a blank page after I enter username/password.

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megan
1 year ago In ADP My Work
mobile app crashes after I login 1x. goes to a blank page after I enter username/password.

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Alice Johnson

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1 year ago

To resolve the issue of the ADP My Work mobile app crashing and displaying a blank page after logging in, follow these detailed steps:

1. Clear Your Cache and Cookies:
Start by clearing the app's cache and data.

- For Android:
a. Open Settings.
b. Go to Apps or Application Manager.
c. Find and select the ADP My Work app.
d. Tap on Storage, then select Clear Cache and Clear Data.

- For iOS:
a. Go to Settings.
b. Scroll down to find the ADP app and tap it.
c. If available, select Reset or Clear Data if that option appears. Otherwise, consider deleting and reinstalling the app.

2. Reinstall the App:
If clearing the cache does not resolve the issue, uninstall the app completely.

- For Android:
a. Tap and hold the ADP app icon and select Uninstall.
b. Go to the Google Play Store, search for ADP My Work, and reinstall it.

- For iOS:
a. Tap and hold the app icon until it jiggles, then press the 'X' to delete it.
b. Open the App Store, search for ADP My Work, and download it again.

3. Check for Updates:
Ensure your app and operating system are fully updated.

- For Android:
a. Open the Google Play Store.
b. Tap on the menu (three horizontal lines) and select My apps & games.
c. Check for updates for the ADP app.

- For iOS:
a. Open the App Store.
b. Tap on your profile icon at the top right.
c. Scroll down to check if the ADP app needs an update, and tap Update if available.

4. Disable VPN or Proxy Settings:
If you're using a VPN or proxy, disable it temporarily, as it may interfere with the app's connectivity.

5. Check Internet Connection:
Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the app performs better on a different connection.

6. Contact Support:
If the issues persist after following the above steps, you may want to reach out to ADP support for further assistance. You can find help options on their official support page - learn more.

7. View Community Feedback:
Research if other users are facing similar issues. For instance, community forums such as Reddit often discuss similar problems - learn more.

By following these steps, you should be able to resolve the crashing issue of the ADP My Work app after logging in.

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