Hi! I see you're experiencing error 305 when trying to sign into the Diabetes App on both the app and website using an Android WebKit browser. Let me help you get this straightened out.

To start, could you tell me a bit more about when you see the error 305? For example:
- Does it show right after you enter your login info, or earlier/later in the process?
- Are you connected to Wi-Fi or mobile data, and do other internet-related things on your device work normally?
- Have you tried clearing the app cache, restarting your device, or trying a different browser on your Android?

Error 305 typically relates to connection or authentication issues. Here are some steps we can try in order:

1. Check your internet connection - Make sure your device is online and that other apps or websites load normally.

2. Clear browser cache and cookies - Since you mentioned the website as well, sometimes old or corrupt data can cause login trouble. You can clear cache from your WebKit browser’s settings.

3. Force stop and restart the app - On Android, go to Settings > Apps > Diabetes App > Force Stop, then open it again.

4. Restart your device - This can help refresh network settings.

5. Try logging in on a different browser or device - This lets us see if the issue is device or app specific.

6. Update the app - If you’re running an old version, updating can fix bugs.

If you've tried any of these already, please let me know which ones so I can skip over those and we can dig deeper. Also, error 305 can sometimes be server-related. If it persists after these steps, I can check if there are any current outages or escalate to tech support.

Let me know how you’d like to proceed or what you’ve tried so far!

Can't sign. Neither the app or the website is working it gives me error 305

Thanks for sharing that the error 305 shows on both the Diabetes App and website when you try to sign in on your Android device with WebKit browser.

This error 305 can sometimes point to an issue with authentication or connection, but it's not a very common code publicly documented for this app specifically. Since you’re affected on both platforms, it likely isn’t a device-only problem.

Here’s what I recommend trying next:

1. Reset your password: Try using the “Forgot Password” or “Reset Password” option on the sign-in page to create a new password. Sometimes login errors are caused by outdated or incorrect credentials2.

2. Check for service status: See if the Diabetes App has any current service disruptions. Occasionally server-side issues prevent successful logins across devices.

3. Clear cache and data for both the app and the browser on your Android 10 device:
- For the app: Go to Settings > Apps > Diabetes App > Storage > Clear Cache and Clear Data.
- For the browser: Settings > Apps > WebKit browser > Storage > Clear Cache and Clear Data.

4. After clearing, restart your device and try signing in again.

5. As a test, see if you can log in using a different device or network (e.g., a PC or another Wi-Fi connection) to isolate whether the problem is with your device or network.

If none of this helps, the error might be linked to your specific account. In that case, it’s best to contact customer support for your Diabetes App directly for a deeper look or account reset, as they can access logs to identify the issue.

Let me know what you’ve tried so far or if you want guidance on any of these steps! Are you comfortable trying the password reset and clearing cache/data?