Hello! I'm Daniel Otega, and I’m here to help you with the issue you’re facing with the MagicCall automated telephone systems on your Android device. I understand how important it is for these systems to work smoothly.

Could you please provide me with a bit more detail about the problem you're encountering? For instance, are you receiving any error messages, or is the automated system not responding at all? Additionally, which version of Android are you currently using on your device? This will help me guide you towards the right solution.

i am on a call and when asked to press 1 or 2 the system isn't acknowledging I've pressed anything

Thank you for providing more details about the issue. It sounds like the automated system isn't picking up your keypad inputs, which can be quite inconvenient. Let's explore some potential solutions together.

1. Check DTMF Tones: DTMF (Dual-tone multi-frequency) tones need to be enabled for automated systems to recognize your keypad inputs. Follow these steps:
- Open the Phone app on your Android device.
- Tap the menu icon (three dots) and go to Settings.
- Look for an option called DTMF tones or Touch tones. Make sure they are set to Long or Enabled.

2. Reboot Your Device: Sometimes, a simple reboot could resolve the issue by resetting the phone memory. Turn off your phone, wait for a few seconds, and then turn it back on.

3. Try Putting the Call on Hold: Sometimes, putting the call on hold and then taking it off hold can help with connectivity issues. See if you can do that and then try pressing 1 or 2 again.

4. Test with Different Calls: If possible, try calling another automated system or a different number to see if the issue persists. This helps determine if the problem is specific to a certain number or a device-wide issue.

5. Update Phone App: Go to the Play Store and check if there's an update available for your Phone app. Keeping apps updated can fix bugs or glitches.

6. Clear Phone App Cache: Go to Settings > Apps > Phone, then select Storage, and tap on Clear Cache. This can sometimes refresh the app's functionality.

If you've tried these steps and the issue persists, please let me know, and we can look into more advanced troubleshooting or potential software issues with your device. Are you satisfied with the solutions provided so far?

What to do when MagicCall ignores DTMF tones?

It appears that you're experiencing issues with MagicCall ignoring DTMF tones, which are essential for navigating through automated systems. Let’s try some troubleshooting steps based on the current findings. Here are a few things you can consider doing:

1. Adjust Microphone Level: In some cases, reducing the mic level can help. If your phone allows it, you can access the phone settings and adjust the volume of the microphone to be below 80% to see if that improves the detection of DTMF tones1.

2. Test DTMF Tones: Make a call to a test line (like a local bank or service that allows DTMF input) and have someone listen for the tones at the other end. This will help confirm whether or not your phone is sending the tones properly2.

3. Try Changing the Way DTMF Is Sent: If your settings allow, try switching the method of DTMF transmission between in-band and out-of-band. Some systems might respond better to one method over the other. This is often found in advanced settings if your device supports it3.

4. Check Network Settings: Sometimes, issues with DTMF tones can be related to network settings. Check your APN (Access Point Name) settings if you’re using mobile data; incorrect settings can affect call functionalities4.

5. Software Update: Ensure that your Android system and the MagicCall app are up to date. Updates often come with bug fixes that may resolve issues like this.

6. Contact Support: If the issue persists, consider reaching out to the MagicCall support team at [email protected]. They would have more specific insight related to the service.

Please give these steps a try and let me know if you notice any changes. Are you satisfied with the solutions provided so far?