[Prisma3D] Exporting Issue

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Azakay
6 months ago In Prisma3D
Exporting Issue

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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6 months ago

Hi there! I see you're having trouble exporting your project from the Prisma3D app on your Android 13 device. Could you share a bit more about what exactly happens when you try to export? For example, do you get an error message, does the export process start but never finishes, or is the exported file not usable afterward? Any details will help me guide you better.

In the meantime, here’s a simple step-by-step approach to try which often resolves common export issues:

1. Restart the App: Close Prisma3D completely, then reopen it. Sometimes restarting clears temporary glitches.

2. Export Without Modifying the Model: Go directly to your project and export it without moving, resizing, cutting, or editing the model before export. There have been reports that making changes right before exporting might cause issues.

3. Check Storage Space and Permissions: Make sure your device has enough free storage and the app has permission to write files. You can verify this in the Android Settings under Apps > Prisma3D > Permissions and Storage.

4. Try Exporting in Different Formats: If Prisma3D offers various export file formats (like .prisma, .zarchive, or other 3D formats), try exporting in an alternative one to see if that works.

5. Update the App: Check if there is an update available for Prisma3D in the Play Store that might include bug fixes related to exporting.

If none of these steps work, please let me know the exact behavior or any messages you see, and I can help you explore more advanced fixes or check if it’s a known app issue with a patch coming.

Are you able to try these and tell me what happens?

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