[Member Tools] Only my ward is showing up not stake information

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Shauna
8 months ago In Member Tools
Only my ward is showing up not stake information

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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8 months ago

Hi there! I understand that your Member Tools app is only displaying your ward information and not the stake details. Let's work through this together to get the stake information showing up for you.

First, can I ask a couple of quick questions to better understand your situation?
- Are you signed in using the correct account associated with your stake?
- Have you recently updated the app to the latest version? Sometimes older versions may not sync all information properly.
- Have you tried refreshing or reloading the data within the app?

Meanwhile, here’s a step-by-step approach you can try:

1. Log out and Log back in: Sometimes a fresh login helps refresh all information linked to your account.
2. Check for app updates: Go to the App Store on your iPhone and verify if an update for Member Tools is available. If yes, update it and open the app again.
3. Refresh the data: Within the app, look for a refresh or reload option, or try pulling down on the screen to refresh the data.
4. Check internet connection: Ensure your device has a stable internet connection, since online syncing is necessary for updated stake info.
5. Verify your account permissions: Sometimes the account used might have access only to ward information but not stake data. If you have a leadership role in the stake, confirm your permissions with your stake clerk or admin.

If these steps don’t resolve the issue, please let me know what you’ve tried so far, and we can look into more specific solutions or escalate as needed.

Are you able to try these?

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