[Signia App] App not displaying tv link screen

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Arnold
10 months ago In Signia App
App not displaying tv link screen

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Emily Roberts

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10 months ago

Hi there! I understand that the TV link screen in the Signia App on your iPhone isn't showing up. Let's work through this together.

To start, could you please confirm a couple of things for me?
- Are your hearing aids connected to the Signia App on your iPhone?
- Do you have the StreamLine TV device connected and powered on?
- Have you tried turning Bluetooth off and on again on your iPhone 18.6 iOS version?

Assuming your Bluetooth is on and the hearing aids are connected, here’s a step-by-step to troubleshoot the issue of the TV link screen not appearing:

1. Check StreamLine TV Connection
Make sure the StreamLine TV device is properly connected to your television and powered on. Verify cables like Cinch or TOSLINK are securely attached.

2. Restart Devices
Power off your hearing aids, StreamLine TV, and your TV. Wait about 30 seconds, then power them back on. This often refreshes connections.

3. Bluetooth Refresh
On your iPhone, go to Settings > Bluetooth, toggle it off, wait a few seconds, then toggle it back on. Afterward, open the Signia App again.

4. Force Close and Reopen the App
On your iPhone, swipe up from the bottom (or double-click Home button if applicable), locate the Signia App, and swipe it away to close it. Then open it again.

5. App Settings Check
Within the Signia App, tap the menu (three lines at top-left), go to Settings > App Settings > Set Up the App, and follow any prompts there.

6. Verify Hearing Aids are Paired to StreamLine TV
Sometimes the StreamLine TV needs to be paired with your hearing aids again. If you have the pairing guide, you can follow that process, or I can guide you through it.

If after trying these steps the TV link screen still doesn’t show, please let me know what you observe or if there are any error messages. This will help me dig deeper.

Would you like me to walk you through pairing the StreamLine TV again?

[Reference: Based on Signia App and StreamLine TV troubleshooting guidelines]1, 2, 3

Are you satisfied with the solution I provided so far?

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