Hi! I understand your Samsung S22 is stuck on the "choose a connection option" screen in the Signia App, and you’ve already tried restarting the phone and repairing your hearing aids. Let’s dig a bit deeper to get this resolved.

First, can you tell me if you have tried force-closing the Signia app on your S22 and then reopening it? This can sometimes clear temporary glitches.

If not, here's a step-by-step routine to try next:

1. Force Stop the Signia App
- Go to Settings > Apps > find Signia App.
- Tap Force stop.
- Reopen the app and see if it proceeds past the connection option screen.

2. Clear Cache and Data of the Signia App (this won't delete your hearing aids pairing but resets app settings)
- In the same App info screen, tap Storage > then tap Clear cache and Clear data.
- Open the app again.

3. Uninstall and Reinstall the Signia App
- Uninstall the app completely.
- Restart your S22.
- Download the latest version of the Signia app from the Google Play Store and install it.
- Attempt pairing again.

4. Check Bluetooth Settings
- Go to Settings > Connections > Bluetooth.
- Make sure Bluetooth is enabled.
- Forget any existing Signia hearing aids devices from the Bluetooth paired list to avoid conflicts.
- Try pairing fresh from the Signia app.

5. Restart Your Hearing Aids (recharge if rechargeable)
- Power them off and on (or place in charger for 5 seconds if rechargeable) to reset the hearing aids.

If after all these steps the app still gets stuck on the connection option screen, it may be an app version or compatibility issue with your device’s firmware.

Could you confirm if your S22's Android system is fully updated? Sometimes miscommunication between app versions and phone firmware causes such freezes.

Let me know if you’ve tried any of these already or if you want me to guide you through a specific step! We’ll get it working for you.

Are you satisfied with this plan so far?

have tried reinstalling no luck

Thanks for letting me know you’ve reinstalled with no luck. Since reinstalling didn’t help, let’s try a few more targeted steps considering the app still hangs on the "choose a connection option" screen:

1. Check Android System Update
Please confirm if your Samsung S22 is fully updated to the latest Android 12 or 13 version available. Sometimes the Signia app requires the latest Android patches to work correctly.

2. Bluetooth Device List Cleanup
Since sometimes old pairings interfere, go to Settings > Connections > Bluetooth, and forget any Signia-related devices still listed. Then turn Bluetooth off and on again to reset.

3. Signia App Permissions
Make sure the Signia app has full permissions:
- Go to Settings > Apps > Signia App > Permissions
- Enable Location, Bluetooth, Nearby Devices, and Storage permissions, since these affect Bluetooth scanning and pairing on newer Android versions.

4. Disable Battery Optimization for Signia App
Battery saving settings might be limiting the app’s background operations:
- Settings > Apps > Signia App > Battery > Disable any battery optimization.

5. Try a Manual Bluetooth Pairing from Phone Before App
- Open Bluetooth settings, put hearing aids in pairing mode manually.
- Pair them to the phone via Android Bluetooth settings first (not the app).
- Then open the Signia app and see if it recognizes your aids without hanging.

6. Bluetooth Cache Reset
- Go to Settings > Apps > Show system apps > Bluetooth (use the 3-dot menu to show system apps if needed).
- Tap Storage, then Clear Cache and Clear Data.
- Restart your phone and retry.

If none of these work, it might be a deeper compatibility or app bug issue. At that point, checking if there is a known ongoing issue or contacting Signia support via [email protected] for advanced help would be best.

Would you like me to guide you through any of these steps in detail? Or let me know if you have tried some already.

Are you satisfied with this plan for now?

can't find forget any signia related devices updates are installed regularly

Thanks for the update. If you can’t find any Signia devices to "forget" in your Bluetooth paired devices list, it likely means your phone has not completed or even begun pairing with the hearing aids outside the app, which is usually fine.

Since your S22 and the Signia App are up to date, yet the app still can’t find your hearing aids or get past "choose a connection option," let's try this approach based on official Signia guidance and recent community feedback:

1. Turn off Wi-Fi temporarily
Sometimes, Wi-Fi routing or interference on the S22 can disrupt Bluetooth scanning for hearing aids. Disable Wi-Fi in your phone settings and then try opening the Signia App again to connect.

2. Restart the phone once more, freshly
A full restart after disabling Wi-Fi and Bluetooth cache clearance sometimes resolves lingering connection conflicts.

3. Put your hearing aids explicitly into pairing mode
- For most Signia hearing aids (like Pure Charge&Go), open the battery door briefly or place them in the charger for 5-10 seconds and then remove them to reset the Bluetooth pairing mode.
- This step ensures that your hearing aids are discoverable to the phone.

4. Launch the Signia App and immediately select the connection option
Wait a moment as the app scans for devices again.

5. If it still does not find them: Clear the Bluetooth system cache/data from your S22 settings to remove any corrupted Bluetooth pairing information:
- Go to Settings > Apps > Show system apps > Bluetooth
- Tap Storage > Clear cache and Clear data
- Restart the phone and try again.

If after these steps the app still cannot find your hearing aids, there may be a conflict or bug introduced in recent versions of Android or the Signia App itself. This kind of issue has been discussed in official Signia support pages and forums, too. You can check their official pairing troubleshooting guide here for your reference:
Signia Bluetooth Support1

If these steps don’t work, I recommend contacting Signia support directly at [email protected] so they can investigate potential account, device, or app version conflicts further.

Would you like me to walk you through the Bluetooth cache clearing or pairing mode steps? Let me know how you’d like to proceed!

Are you satisfied with this plan?

have already disconnected and repaired not sure about cache clearing

Thanks for letting me know! Since you’re unsure about how to clear the Bluetooth cache on your Samsung S22, I’ll guide you through it step-by-step as it can help resolve disconnection and pairing issues with the Signia App.

### How to Clear Bluetooth Cache and Data on Samsung S22 (Android 10+):
1. Open Settings on your phone.
2. Go to Apps.
3. Tap the three-dot menu (usually top right) and select Show system apps.
4. Scroll down and find Bluetooth in the list and tap it.
5. Tap Storage.
6. Tap Clear Cache first.
7. Then tap Clear Data (this will reset Bluetooth settings, so you may need to re-pair your devices).
8. Restart your phone to apply changes.

### Additional Step for Signia App Cache:
- While still in Settings > Apps > Signia App:
- Tap Storage.
- Tap Clear Cache and optionally Clear Data (this resets app settings but not your hearing aid pairing).

---

Since you mentioned you’ve disconnected and repaired before, clearing these caches can often fix lingering connection issues that reinstalling alone does not resolve.

After completing these steps, try pairing your hearing aids fresh through the Signia App. Make sure your hearing aids are in pairing mode (usually by opening/closing the battery door or placing them in the charger and then removing them).

If things still don’t work, I recommend checking the official Signia support pairing guide or contacting [email protected], as sometimes specific device issues or app versions require direct support1.

Would you like me to walk you through any of these instructions in more detail?

Are you satisfied with this solution so far?

does not show system apps does show permission manager, special access, recommended apps, reset app preferences

Thanks for letting me know that you don’t see the “Show system apps” option in your Apps settings on your Samsung S22. Some Samsung devices may hide this option depending on the software version or settings layout.

Here’s an alternative way to access the Bluetooth system app to clear cache and data:

1. Open Settings on your Samsung S22.
2. Tap Apps.
3. In the Apps screen, tap the search icon (usually a magnifying glass) at the top.
4. Type Bluetooth in the search bar.
5. If the Bluetooth app shows up, tap on it. (This is usually the system Bluetooth service.)
6. Tap Storage and then tap Clear Cache and Clear Data.
7. Restart your phone and try the Signia App pairing again.

If the Bluetooth app does not show up in the search or you still cannot access it, you might also try clearing app preferences from:

- Settings > Apps > tap the three-dot menu (if available) > Reset app preferences

This resets disabled apps, permissions, and default apps, which can sometimes help with hidden restrictions affecting Bluetooth.

Additionally, make sure the Signia App has its necessary permissions:

- Go to Settings > Apps > Signia App > Permissions
- Allow all relevant permissions such as Location, Bluetooth, and Storage.

These permissions are important because recent Android versions require location permission for Bluetooth scanning.

If none of these options appear or work, please let me know your exact Android version (e.g., Android 12 or 13) and any updates you’ve installed recently, so I can guide you more precisely.

Would you like me to walk you through any of these steps in more detail?

Are you satisfied with this guidance so far?

[This approach is aligned with Android app permission and system settings management best practices.]1

typed bluetooth response was no results found

Thanks for trying to search for the Bluetooth app and coming up empty. It looks like on your Samsung S22, the system Bluetooth service is not accessible directly via the Apps list or search, which is common on newer Samsung One UI versions to keep system services hidden.

Given this, clearing Bluetooth cache/data manually isn't straightforward. Since you've already reinstalled the Signia App and disconnected/repaired hearing aids without success, and can't access Bluetooth system settings, here's what I recommend next:

1. Reset Network Settings on your S22
- Go to Settings > General Management > Reset > Reset network settings.
- This will reset all network connections including Wi-Fi, Bluetooth, and mobile data.
- After the reset, restart your phone, turn on Bluetooth, and try pairing fresh with the Signia App.

2. Verify Signia App permissions again
- Open Settings > Apps > Signia App > Permissions.
- Make sure Bluetooth, Location, and Nearby Devices permissions are granted.

3. Turn off Wi-Fi temporarily before opening the app to prevent interference during scanning.

4. Ensure your Signia hearing aids are in proper pairing mode.

If after resetting network settings the issue persists, this points to a deeper software or compatibility problem. Since official Signia documentation and community forums do not show specific fixes for "no results found" Bluetooth errors on Samsung S22, contacting Signia support at [email protected] would be the next best step.

Would you like me to guide you through the network settings reset? Also, are you comfortable trying this reset now?

Are you satisfied with this plan so far?

gives warning might not be able to connect to your mobile network anymore

I see that the warning about possibly losing your mobile network connection after resetting network settings is understandably concerning. This reset will clear all your Wi-Fi, Bluetooth, and mobile data settings, which means you will need to re-enter Wi-Fi passwords and reconfigure network settings afterward, but it usually does not permanently block mobile network access. It’s a common troubleshooting step when Bluetooth or connection issues persist.

Before proceeding with that reset, let’s try a couple of additional suggestions to avoid risking network disconnection:

1. Force Stop and Reboot
- Go to Settings > Apps > Signia App, tap Force Stop.
- Restart your phone.
- Open the Signia App and see if it connects past the “choose a connection option” screen.

2. Verify App Permissions Again
- Ensure that the Signia App has all necessary permissions enabled (Bluetooth, Location, Storage).
- Permissions are crucial for scanning and connecting to your hearing aids correctly.

3. Turn Off Wi-Fi Temporarily
Sometimes Wi-Fi interferes with Bluetooth scanning on Android devices. Turn off Wi-Fi from the quick settings panel before launching the Signia App.

If these don’t resolve the issue and you are comfortable proceeding, resetting network settings remains a solid option that often clears stubborn Bluetooth conflicts without lasting damage to your mobile network function. You’ll only need to set up your network preferences again.

For more detailed Signia-specific troubleshooting on Bluetooth connections, you can also refer to their official support here:
Signia Support - Pairing and Connection1

Would you like me to help guide you through the network reset process, or try the force stop and reboot first?
Are you satisfied with this approach so far?

on storage page at the bottom clear cache, clear data

Great, since you’re on the storage page of the Signia App and see the options Clear Cache and Clear Data, here’s what each does and what to do next:

1. Clear Cache — This removes temporary files the app uses, which might fix minor glitches without deleting any personal data or settings. It’s a safe first step.
2. Clear Data — This resets the app to its original state like a fresh install, deleting settings and stored information inside the app. You might need to set up the app again after this.

### Suggested steps:
- First, tap Clear Cache.
- Open the Signia App and check if it proceeds past the “choose a connection option” screen.
- If the problem remains, go back and tap Clear Data, then reopen the app and try pairing again.

Clearing data will require you to re-enter any preferences or settings, but it can often resolve stubborn issues like the one you're facing.

If these steps still do not help, please let me know, and we can explore further options.

Are you satisfied with this solution so far?

after pairing again got welcome to signia app clicked on continue back to same old problem

Thanks for sharing that after successfully pairing and seeing the “Welcome to Signia App” message, the app takes you back to the same “choose a connection option” screen. I understand how that loop can be confusing.

Since the initial pairing seems to complete but the app doesn’t progress beyond that point, let me suggest a few focused steps that have helped other users with similar Signia App behavior:

1. Restart Both Devices Again
- Power off your hearing aids completely (open battery doors or place them in the charger).
- Restart your Samsung S22.
- Turn hearing aids back on and open the Signia App fresh.

2. Check App Permissions Once More
- Go to Settings > Apps > Signia App > Permissions.
- Ensure all permissions are enabled—especially Bluetooth, Location, and Nearby Devices—since these are critical for the app to maintain the connection and proceed after pairing.

3. Try Pairing Using Accessibility Settings (if available)
- On Samsung Android, sometimes hearing aids connect better when paired via Accessibility features:
- Go to Settings > Accessibility > Hearing enhancements > Pair hearing device
- Try pairing your Signia aids here first, then open the Signia app.

4. Disable Battery Optimization for Signia App
- Settings > Apps > Signia App > Battery > Optimize battery usage > Set to Not optimized (or disable battery optimization for the app).
- This helps prevent the app from being stopped in the background after pairing.

5. Ensure No Other Bluetooth Devices Are Interfering
- Turn off other Bluetooth devices nearby that might connect to your phone or hearing aids.

6. If Problem Persists, Reset Network Settings on Phone
- This can clear lingering Bluetooth conflicts preventing the app from fully establishing the connection.
- Keep in mind it resets Wi-Fi, Bluetooth, and mobile data settings.
- Settings > General Management > Reset > Reset Network Settings.

7. Check Signia Support and Forums
- For ongoing issues like this, Signia’s official pairing page and community forums are helpful:
Signia Connectivity & Pairing Support[1]

If you’d like, I can guide you through any of these steps in detail to avoid confusion. Since you’ve come this far with pairing, we’re close to resolving the app loop issue.

Are you satisfied with this plan? Would you like me to help you try these now?

it says no permissions allowed

Thank you for letting me know that the Signia App is showing "no permissions allowed." This means the app lacks the necessary permissions to access features like Bluetooth, Location, or Storage, which it needs to work properly.

Let me guide you through enabling those permissions on your Samsung S22:

1. Open your phone’s Settings.
2. Go to Apps.
3. Find and tap on Signia App.
4. Tap Permissions.
5. Here, you will see which permissions are denied. Tap on each and select Allow to grant the app access to:
- Bluetooth or Nearby Devices (depending on Android version).
- Location (required for Bluetooth scanning).
- Storage (optional but helpful for app data).
6. After granting all necessary permissions, restart the Signia App and try connecting your hearing aids again.

If the app doesn’t let you change permissions here or the permissions revert, it may be due to device or system settings restricting app permissions. In that case, you might also check:

- Settings > Privacy > Permission Manager to ensure Signia App has needed permissions.
- Any third-party apps or security settings that could block app permissions.

Once permissions are enabled, the app should be able to proceed past the “choose a connection option” screen.

Would you like me to guide you step-by-step through the permission granting process? Are you satisfied with this solution?

both aids connected

I'm glad to hear both your hearing aids are connected now! To maintain a smooth connection and troubleshoot any future issues with the Signia App, here are some helpful tips based on official guidance and common best practices:

1. Restart Hearing Aids and App if Issues Occur
- Turn your hearing aids off and on again (for rechargeable models, place them in the charger for 5 seconds then remove).
- Force close the Signia App on your phone and reopen it.
This often clears temporary glitches and re-establishes connection1.

2. Keep Your Phone’s Software Updated
- Regularly check for Android system updates and install them since app compatibility depends on up-to-date firmware.

3. Grant Necessary Permissions
- Make sure the Signia App has access to Bluetooth, Location, and Storage permissions in your phone’s settings.
- These enable the app to scan and connect to hearing aids properly2.

4. Disable Battery Optimization for Signia App
- Samsung devices sometimes restrict background activity to save battery. Set the Signia App as “Not optimized” in battery settings to prevent disconnections.

5. Manual Bluetooth Pairing Option
- If the app struggles to detect aids, try pairing hearing aids through Android’s Accessibility settings:
Settings > Accessibility > Hearing enhancements > Pair hearing device
- Then open the Signia App to manage them.

6. Reset Network Settings if Persistent Connection Issues Arise
- This will clear Wi-Fi, Bluetooth, and mobile data settings and often resolves difficult pairing problems:
Settings > General Management > Reset > Reset Network Settings
- Note: You will need to reconnect to Wi-Fi networks after this.

7. Use Signia App Settings for Connection Management
- Within the app, disconnect and reconnect your hearing aids via the app’s settings if you experience connection drops. Sometimes toggling the connection resets communication10.

If you ever experience trouble again, following these steps usually helps restore a stable connection. For advanced problems or persistent technical issues, contacting Signia support via [email protected] is recommended.

Are you satisfied with this summary? Would you like me to assist in setting up any of these for you?

when i open signia app same old page

I see you’re still facing the issue where the Signia App opens to the same old page and doesn’t progress. Let’s address this with some targeted steps that have helped other users resolve similar “stuck on old page” problems:

1. Restart Your Phone Completely
A full reboot often clears temporary glitches. Since others found this helpful, try shutting down your Samsung S22 completely, then power it back on before opening the Signia App again1.

2. Force Close and Reopen the Signia App
- Go to Settings > Apps > Signia App.
- Tap Force Stop to ensure the app is fully closed.
- Then reopen the app fresh. Sometimes the app hangs due to background processes2.

3. Clear Signia App Cache and Data (You might have tried this, but if not, here’s a reminder)
- In Settings > Apps > Signia App > Storage, clear the cache.
- If needed, clear data as well and sign in again.

4. Check for the Latest App Update
Make sure you have the latest version of the Signia App installed via the Google Play Store. Occasionally, app updates fix bugs causing freezing.

5. Try Pairing Your Hearing Aids Outside the App First
- Go to your Bluetooth Settings on the phone.
- Disconnect any existing Signia hearing aids.
- Put your hearing aids into pairing mode and connect them directly in Bluetooth settings.
- Then open the Signia App10.

6. Reset App Preferences
In case the app is blocked by permission or background restrictions:
- Go to Settings > Apps > Three-dot menu > Reset app preferences.
- This resets disabled apps and background restrictions which might block the app’s progress.

7. Disable Battery Optimization for Signia App
- Samsung’s battery saver can limit apps in the background causing freezing.
- Disable battery optimizations for the Signia App via Settings > Apps > Signia App > Battery > Optimize battery usage > set to “Not optimized.”

If after these steps the app is still stuck on the old page, it might be a deeper compatibility issue or a bug. In that case, contacting Signia support at [email protected] is the best next step.

Would you like me to walk you through any of these steps in detail? Are you satisfied with this plan?

same old problem will contact astons tomorrow where i bought hearing aids

I understand you’re planning to contact the place where you bought your hearing aids for further help, which is a good idea, especially if the issue persists after all these steps.

For your reference, here’s a quick summary of the recommended troubleshooting steps for the Signia App issues in 2023 to try before or alongside that:

1. Restart your phone and hearing aids — A fresh reboot often clears temporary glitches.

2. Ensure the app and your phone’s system are fully updated — Updates fix bugs and improve compatibility.

3. Check and grant all necessary app permissions — Bluetooth, Location, and Storage permissions are essential for the app to scan and connect properly.

4. Clear the Signia App cache and data — This resets the app settings without impacting your hearing aids pairing.

5. Forget prior Bluetooth pairings and re-pair devices — Sometimes old pairings interfere with new connections.

6. Disable battery optimization for the Signia App — Prevents the app from being killed in the background.

7. Try pairing hearing aids via the Accessibility settings on your phone — Some users find better connection stability this way.

8. Reset your phone’s network settings (as a last resort) — This clears all Bluetooth and network conflicts but requires re-entering Wi-Fi passwords afterward.

If you want to check the official Signia support pages for updated pairing and app troubleshooting info, here are two helpful links:

- Signia Support - App & Pairing Help
- Troubleshooting Signia Hearing Aids

Also, community discussions such as on Reddit and Facebook groups often share recent user experiences and fixes for Bluetooth and app issues with Signia products[3][9].

If you want, I can help you prepare specific information to share with your provider or walk you through any of these steps one more time before contacting them.

Are you satisfied with this summary and plan?