Hi! I understand you’re having trouble receiving the OTP for the InstaPay Egypt app. To help you best, could you please confirm a couple of things first?

1. Are you trying to receive the OTP via SMS on your phone number registered with InstaPay?
2. Is your phone able to receive other SMS messages normally?
3. Are you currently inside Egypt or abroad (sometimes SMS delivery can be affected by location)?
4. Have you recently changed your phone number or SIM card?

Once I get this info, I can guide you with some effective steps to fix the OTP issue. Looking forward to your response!

1.yes 2.yes it able 3.inside Egypt 4no the bank account is new

Thanks for confirming those details. Since your phone can receive SMS normally and you are inside Egypt, the issue might be related to the new bank account registration or the OTP delivery process.

Let me guide you through the typical InstaPay Egypt new account setup steps to ensure everything is correctly set up and possibly resolve the OTP issue:

1. Download the InstaPay app on your device if you haven’t already.
2. Register using the mobile number you provided to the bank (this is important because the OTP is sent to this number).
3. Select your bank from the list inside the app.
4. Add your active debit card number linked to the new bank account.
5. The app should then send an OTP to your registered phone number to verify it.
6. Once verified, you create a unique InstaPay Account (IPA) and set your IPN PIN (a secure password for InstaPay transactions).

If the OTP is not received at step 5:

- Double-check that the mobile number you are using in the app is exactly the same number linked to your bank account.
- Try resending the OTP after waiting a couple of minutes.
- Ensure your device has good network reception.
- If you’re using any SMS spam blockers or firewall apps on your Linux environment that could interfere with incoming messages, temporarily disable them.
- Also, verify if there’s any carrier SMS issue by contacting your mobile provider.

If all the above checks are fine but the problem persists, your bank might not have activated the InstaPay service for your account yet or there may be a backend delay.

Would you like me to guide you on checking your bank’s activation status or assist you with additional advanced troubleshooting? Also, I can share the official InstaPay registration guide link for detailed steps if you want: https://www.eg.kfh.com/personal/instapay/ 1.

Are you satisfied with the solution I provided so far?

Can't receive the OTP