Hi there! I understand you're having trouble seeing images and sent pictures within the sportsYou app on your Android device. Let's work through this together to get your images displaying properly.
To start, could you please tell me: - Are you unable to see images just sent by you, or also images from other users or posts? - Have you recently updated the app or your device's Android OS? - Have you checked if the app has permission to access your photos or storage?
Meanwhile, here’s a straightforward way to check photo permissions on your Android 10 device:
1. Go to your device’s Settings. 2. Tap Apps & notifications (or just Apps). 3. Find and tap on sportsYou. 4. Select Permissions. 5. Look for Storage or Photos and media permissions and make sure it is set to Allow.
Allowing full access is crucial because the app needs permission to read and display images from your device or downloaded content.
If permissions are fine, the next step would be to: - Restart the app completely (close it from recent apps). - If that doesn’t help, try logging out and then logging back into your account. - Sometimes uninstalling and reinstalling the app can resolve such display issues as well.
Please give these steps a try, and let me know how it goes. If it’s still not working, I can help dig deeper!
I dont have an option. For photo permissions. But when I'm in a chat I can attach a photo. But the send button gets Grey. And no I can't see images or attachments, not even profile picturea
Thanks for the extra details! Since you can attach a photo in chat but the send button stays grey, and you can’t see any images or profile pictures, it looks like the app might be having trouble accessing or sending images despite the attachment interface being available.
Since you mentioned you don’t see a photo permission option specifically on your Android 10 device for sportsYou, here are some targeted steps we can try to troubleshoot this particular chat image issue:
1. Check Storage Permissions via Android Settings Sometimes on Android, the permission controlling photo access is labeled as Storage instead of Photos. Please: - Go to Settings > Apps & notifications > sportsYou > Permissions - Make sure Storage permission is set to Allow. If you see any other permissions related to media or files, please allow them as well.
2. Clear App Cache Cached data can sometimes cause glitches with media loading. To clear the cache: - Go to Settings > Apps & notifications > sportsYou > Storage & cache - Tap Clear cache (avoid Clear storage or Clear data as that will log you out and reset the app).
3. Update the App Check Google Play Store to make sure your sportsYou app is up to date, as a bug affecting image sending or viewing might have been fixed in a recent update.
4. Network Check Make sure you have a stable internet connection (Wi-Fi or mobile data). Sometimes images won’t send or load if the connection stalls.
5. Log out and Log Back In Sometimes your user session can experience hiccups. Logging out and restarting the app before logging back in can refresh this.
If these steps still don’t get images sending or displaying in chat, it could be a known bug affecting your device or app version. The sportsYou team has addressed similar bugs related to chat attachments in their updates7.
At that point, I would recommend reaching out directly via email to [email protected] with the details, device model, and your current app version to get specialized help.
Please try these steps and let me know how it goes! I’ll be right here to assist further. Are you okay trying these now?
Comments
Daniel Otega
Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...
Followed by
Hi there! I understand you're having trouble seeing images and sent pictures within the sportsYou app on your Android device. Let's work through this together to get your images displaying properly.
To start, could you please tell me:
- Are you unable to see images just sent by you, or also images from other users or posts?
- Have you recently updated the app or your device's Android OS?
- Have you checked if the app has permission to access your photos or storage?
Meanwhile, here’s a straightforward way to check photo permissions on your Android 10 device:
1. Go to your device’s Settings.
2. Tap Apps & notifications (or just Apps).
3. Find and tap on sportsYou.
4. Select Permissions.
5. Look for Storage or Photos and media permissions and make sure it is set to Allow.
Allowing full access is crucial because the app needs permission to read and display images from your device or downloaded content.
If permissions are fine, the next step would be to:
- Restart the app completely (close it from recent apps).
- If that doesn’t help, try logging out and then logging back into your account.
- Sometimes uninstalling and reinstalling the app can resolve such display issues as well.
Please give these steps a try, and let me know how it goes. If it’s still not working, I can help dig deeper!
Are you comfortable checking these settings now?
I dont have an option. For photo permissions. But when I'm in a chat I can attach a photo. But the send button gets Grey. And no I can't see images or attachments, not even profile picturea
Daniel Otega
Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...
Followed by
Thanks for the extra details! Since you can attach a photo in chat but the send button stays grey, and you can’t see any images or profile pictures, it looks like the app might be having trouble accessing or sending images despite the attachment interface being available.
Since you mentioned you don’t see a photo permission option specifically on your Android 10 device for sportsYou, here are some targeted steps we can try to troubleshoot this particular chat image issue:
1. Check Storage Permissions via Android Settings
Sometimes on Android, the permission controlling photo access is labeled as Storage instead of Photos. Please:
- Go to Settings > Apps & notifications > sportsYou > Permissions
- Make sure Storage permission is set to Allow. If you see any other permissions related to media or files, please allow them as well.
2. Clear App Cache
Cached data can sometimes cause glitches with media loading. To clear the cache:
- Go to Settings > Apps & notifications > sportsYou > Storage & cache
- Tap Clear cache (avoid Clear storage or Clear data as that will log you out and reset the app).
3. Update the App
Check Google Play Store to make sure your sportsYou app is up to date, as a bug affecting image sending or viewing might have been fixed in a recent update.
4. Network Check
Make sure you have a stable internet connection (Wi-Fi or mobile data). Sometimes images won’t send or load if the connection stalls.
5. Log out and Log Back In
Sometimes your user session can experience hiccups. Logging out and restarting the app before logging back in can refresh this.
If these steps still don’t get images sending or displaying in chat, it could be a known bug affecting your device or app version. The sportsYou team has addressed similar bugs related to chat attachments in their updates7.
At that point, I would recommend reaching out directly via email to [email protected] with the details, device model, and your current app version to get specialized help.
Please try these steps and let me know how it goes! I’ll be right here to assist further. Are you okay trying these now?