Hi there! I understand your Animation Desk app keeps crashing every 10 seconds, which must be quite disruptive to your work. Let's try to get this fixed.

To start, could you please let me know:
- Are you using Animation Desk on the web via your browser on Windows 10, or is it a desktop app version?
- Have you noticed if the crash happens when performing any specific actions, like opening a project, drawing, or saving?
- Have you tried any troubleshooting steps already, such as restarting the app or your computer?

This info will help me guide you better.

Meanwhile, here are some initial steps you can try to fix app crashes on Windows:

1. Restart your computer - Sometimes a fresh start clears up temporary glitches.
2. Clear browser cache (if using web app) - Cached files can cause issues. For WebKit browsers on Windows 10:
- Open browser settings,
- Find Privacy or History section,
- Clear cached images and files.
3. Check for Animation Desk updates - Using the latest version can fix bugs causing crashes.
4. Close other unnecessary programs - Freeing up memory and CPU resources can help your app run smoother.
5. Ensure Windows 10 is up to date - Updates include important stability fixes.

If you have already tried these, please let me know so we can dig deeper. There could be specific conflicts or corrupted files involved.

Also, if you have any saved animations or projects, I can guide you on how to back them up safely before deeper troubleshooting.

Let me know your situation, and we’ll get this sorted out! Are you ready to proceed?

the app. when i draw. yes

Thanks for the extra info—that it crashes specifically when you draw. That helps narrow things down.

Since you're using Animation Desk on Windows 10 with the WebKit browser, the drawing function involves real-time rendering and input handling, which can be demanding.

Here’s a step-by-step approach to try:

1. Check Browser Compatibility and Update:
Ensure your WebKit browser is the latest version. Sometimes older browser versions have performance issues with graphic-intensive apps. If possible, try using a different browser (like Chrome or Firefox) on your Windows 10 to see if the issue persists.

2. Disable Browser Extensions:
Some browser extensions (especially those that affect graphics or content-blocking) can interfere. Temporarily disable all extensions and test drawing again.

3. Lower the App’s Drawing Quality Settings:
If the app offers settings for brush quality, layers, or effects, try lowering them to reduce resource load.

4. Check System Resources:
Make sure your computer is not overloaded — open Task Manager (Ctrl+Shift+Esc) and see if CPU or memory usage is very high when you draw. Close other heavy programs to free up resources.

5. Clear Browser Cache and Reload:
Cached files sometimes cause issues with web apps. Clear your browser cache and reload Animation Desk.

6. Test Internet Connection Stability:
Since it's a web app, an unstable network might cause session issues affecting drawing. You can try briefly disconnecting and reconnecting your internet or switching to a wired connection if possible.

7. Save Your Work Frequently:
To avoid loss from crashes, save or export your animation frames often.

If these don’t help, it might be a known bug. According to a Facebook post from Animation Desk, they have fixed some bugs in updates that improved interface and audio issues—so confirming your app version or web app status is also key2.

Could you tell me if the app crashes immediately upon starting to draw, or after some time of drawing continuously? Also, do you get any error messages or does it just abruptly close?

These details will help me look into further specialized fixes or escalate it to our development team if needed. Let me know!