[SleepScore] When my Sleep is selected, results are not shown.

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Gordon Jone
2 months ago In SleepScore
When my Sleep is selected, results are not shown.

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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2 months ago

Hi there! I understand you're having trouble seeing any sleep results when you select "Sleep" in your SleepScore app on your iPhone running iOS 18.6. Let's work together to get this sorted.

Could you tell me a bit more? For example:
- Did you notice if the app recorded anything overnight or did it say zero SleepScore?
- Is your phone playing audio (like music or a podcast) while you're trying to track sleep?
- Have you tried refreshing the app or restarting your phone?

SleepScore uses sonar technology via your phone's mic to detect sleep. If this is paused—say because your phone was playing audio—it won’t collect data, and results won’t show6.

Here are some steps to try:

1. Make sure your phone is not playing any audio during sleep tracking — music, calls, podcasts can pause the sonar tracking.
2. Close the SleepScore app entirely: On iPhone, swipe up from the bottom and hold, find SleepScore and swipe it away to close.
3. Reopen the app and refresh your data: Sometimes swiping down inside the app refreshes the sleep records.
4. Check phone positioning: Place your phone on the bedside table, not covered by pillows or blankets, and near your body for good signal1.
5. Restart your iPhone: A quick restart can resolve many temporary glitches.

If the problem continues, we can look into app permissions, ensure your phone’s microphone access is enabled, or check for app updates.

Could you try those and let me know how it goes? I'll be here to help every step of the way. Are you comfortable trying these now?

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