Hi there! I understand you’re getting an "Access denied" error on the Blacklane app and online, even though you’ve used Blacklane before and have a login. Let's see if we can get this sorted out together.

To start, may I ask:
- Are you getting this error message right after entering your username and password, or does it happen at a different point?
- Have you recently changed your password or email address associated with your Blacklane account?
- Are you trying to log in using the app, the website, or both? And have you tried on different devices or browsers?

Meanwhile, here are some steps we can try to troubleshoot this issue:

1. Close and Restart the App/Browser: Fully close the Blacklane app or your browser and restart it. Sometimes this can clear temporary glitches.

2. Clear Cache and Cookies (for browser): Since you’re on Windows 10 using a WebKit-based browser, clearing the browser cache and cookies can resolve login-related access problems.

- For most browsers, you can find this in settings under Privacy or History. Clear browsing data, including cookies and cached images/files.

3. Check App Version: Make sure your Blacklane app is updated to the latest version if you’re using the app. Outdated apps sometimes cause login problems.

4. Try Different Browsers or Devices: If you have access to another browser on your Windows device or another device entirely, see if you can log in there.

5. Disable VPN or Proxy: If you’re using a VPN or proxy, try disabling it temporarily as these can sometimes interfere with access permissions.

6. Review Account Status: Occasionally, "Access denied" could indicate an account issue (e.g., suspension or security lock). Can you check your email (including spam/junk folders) for any messages from Blacklane about your account?

If you’ve already tried some of these, let me know which ones, and we can dig deeper into things like firewall settings, IP restrictions, or possible server-side issues.

Are you okay to walk through these steps with me?

It is happening before I even can login

Thanks for clarifying that the "Access denied" error appears before you even reach the login screen. That helps narrow things down!

Since it's happening right when you open the Blacklane app or online page, here are some steps tailored to that scenario:

1. Restart the App Completely: Close the app fully—not just minimize it—and then reopen it. This can often refresh the app’s internal processes.
2. Update the App: Make sure you have the latest version of the Blacklane app installed. Older versions might fail to load properly or block access before login.
3. Check Internet Connection: A weak or unstable connection might prevent the app from communicating with Blacklane’s servers, causing an access issue before login. Try switching between Wi-Fi and mobile data if possible.
4. Clear Browser Cache (if using online): On your Windows 10 device’s browser, clear cache and cookies to remove any outdated or corrupted data that might block access.
5. Try Using the Website: If the app keeps denying access, try logging in via the Blacklane website on your browser to see if the error also occurs there.
6. Device Restrictions or Firewall: Sometimes security settings or firewalls on your device or network can block access to the app. Check if any firewall or antivirus software is restricting the app or website.
7. Reinstall the App: If restarting and updating doesn’t help, uninstall the Blacklane app completely and reinstall it from a trusted source to ensure a clean version.

If after these steps, the “Access denied” error is still happening before you can even log in, it may be related to account or backend issues. You can contact Blacklane customer support directly at [email protected] for assistance monitoring your account status or any restrictions.

Also, here’s a useful link from Blacklane’s support on what to do if the app is unresponsive or not working properly, which includes some of the above steps:
What should I do if my app is unresponsive or not working properly? [1]

Could you try these and let me know which step you’re at? I’ll be happy to guide you further!