[Nuvama] Unable to accept STWT agree

G
Geeta
4 months ago In Nuvama
unable to accept STWT agree

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Emily Roberts

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4 months ago

Hi! I understand that you are unable to accept the STWT agreement on the Nuvama app. To get started, could you please clarify a couple of things for me?

1. Are you seeing any error messages or prompts when you try to accept the STWT agreement?
2. Have you been able to accept such agreements before on the app, or is this the first time?
3. Which version of the Nuvama app are you using, and is your internet connection stable during this process?

This info will help me guide you better. Meanwhile, here is a general troubleshooting approach you can try:

1. Restart the App: Close the Nuvama app completely and reopen it. Sometimes this refreshes the session.
2. Update the App: Check the Microsoft Store or your source of the app and ensure you have the latest version installed. Updates often fix bugs.
3. Clear Cache/Data: For Windows apps, this usually means reinstalling the app as there’s no direct cache clearing option like on mobile; uninstall then reinstall the app.
4. Check Network Connection: Ensure you have a stable internet connection via Wi-Fi or Ethernet. Sometimes agreement acceptance requires real-time server response.
5. Try on Another Device or Browser: If possible, try logging into your Nuvama account on another device or through their web portal to accept the agreement.

If these steps don’t help, there could be an issue with the STWT agreement prompt itself or account-related settings. At that point, contacting Nuvama support directly would be best, either via their helpdesk email: [email protected] or through the in-app support feature.

Let me know your answers to the initial questions, and if the above steps help or not. I’m here to help you get this sorted!

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