Hi there! I see you mentioned that you previously used the RSA Authenticator app with your online banking but deleted it, and now after reinstalling, it’s not working as expected. Could you share a bit more about what exactly is happening? For example, are you unable to add your banking account again, or is the app not generating codes, or is there an error message when you try to log in?

This info will help me guide you better. Meanwhile, here’s a general approach to fix common RSA Authenticator reinstallation issues with banking apps:

1. Check Token Status: Sometimes your RSA token (the digital credential linked to your account) might be disabled or needs reactivation by your bank’s support team. Since the app itself doesn’t store your token, reinstalling requires reassociation.

2. Re-associate the Token: Usually, your bank or service sends you a setup key or QR code to re-add your account to the authenticator app. Make sure you have this and follow the app’s prompts to add the token again.

3. Synchronize the Time: The RSA app generates codes based on device time. Check that your Windows system clock is accurate, as any difference can cause invalid code generation.

4. Check for Account Lock or Reset: If multiple failed attempts were made, your token or account might be locked. Confirm this with your bank or their support to reset or re-enable.

5. Contact Bank Support: Because the RSA Authenticator token is tied to your user account with the bank, they often need to reset or reissue your token if the app is reinstalled or the device changed.

If you want, I can walk you through a recovery process or check any specific error you see during login. Would you be able to tell me what bank or service you are using the RSA app with, and what error or behavior you are seeing now?