Hi! I understand you're having trouble getting your second month's shots from FuturHealth since November 16th, and you mentioned using an American Express card. Let me help you figure this out.

To start, can you tell me if you've received any confirmation or communication from FuturHealth regarding your order or payment? Also, have you noticed any issues or holds with your American Express transaction on your end? This info will help me narrow down the cause.

Meanwhile, here’s a checklist we can go through:

1. Verify payment status: Check with your American Express statement or online account to confirm if the payment for the second month’s shots was successfully processed. Sometimes payments can be pending or declined without a direct notification.

2. Account and order status: Log into your FuturHealth account and check the order status for the second month shots—whether it indicates processed, shipped, or delayed.

3. Contact FuturHealth support: If payment appears successful but no shipment has been made, the delay might be on their fulfillment side. Since you’ve been waiting since November 16th, that’s quite long. You may want to contact their customer service directly via phone or email (such as [email protected]) to ask specifically about your order.

4. Check for service interruptions or reviews: There have been some reports online about delays and difficulties in getting refills from FuturHealth, particularly related to payment methods like American Express. This could suggest some internal processing or system issues on their end 1 4.

If you’ve already done these steps, please let me know what you found, and we can look into more advanced solutions or consider escalating to FuturHealth’s higher-level support.

Does this sound good? Let me know your current status, and we’ll take it from there!

I have done all that and more. The app will not take my card and no one has solved my problem.

Thanks for sharing that you’ve already tried the usual steps and haven’t had any success with your American Express card in the FuturHealth app. I can see how that’s a tough spot to be in.

Here’s what I’d suggest next to help you move forward:

1. Make sure the app is fully updated: Sometimes older versions of the app have issues processing payments. Double-check that you have the latest update installed.

2. Clear app cache or reinstall: Sometimes cached data can prevent new card info from being accepted. Try clearing the app cache in Windows or uninstall and reinstall the app to reset it.

3. Try an alternative payment method temporarily: If possible, use a different card or payment option just to complete the purchase and keep your medication on schedule.

4. Contact FuturHealth support directly through their Zendesk portal: Since phone support might not be available, the best way to get official help is submitting a detailed request here:
Contact Customer Support

5. Explain the issue clearly: Mention that you are unable to update your payment method in the app despite multiple attempts, specifically with American Express, and that you need urgent assistance.

6. Consider refund policy if payments were taken in error: If you were charged but have not received your medication, check their refund policy here:
Billing and Refunds

7. Be cautious and document your communication: Given some user reports of frustrations with support and refunds, keeping copies of your messages might help if you need to escalate or dispute charges later 4 10.

If these steps don’t work, I can help you draft a message to FuturHealth support or suggest escalation options.

Would you like me to guide you through contacting support or troubleshooting the app in more detail? Let me know!