[tryCricket] I keep getting the message Uh oh something went wrong request is missing/invalid. Can anybody help?

L
Lilly Rutledge
7 months ago In tryCricket
I keep getting the message Uh oh something went wrong request is missing/invalid. Can anybody help?

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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7 months ago

Hi! I see you're getting the "Uh oh something went wrong request is missing/invalid" message in the tryCricket app on your Android device. Let's work through this together to get it sorted out.

To start, can you tell me if this error pops up when you open the app, when you try to log in, or during some other specific action? Also, have you tried any troubleshooting steps so far, like restarting your phone or the app?

Meanwhile, here’s a step-by-step approach that often works for this type of error:

1. Check Your Network Connection
Make sure your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue persists.

2. Force Close and Restart the App
Go to your phone’s Settings > Apps > tryCricket > Force Stop. Then reopen the app.

3. Clear Cache and Data of the App
Clearing cache/data can remove corrupted files that cause errors:
- Settings > Apps > tryCricket > Storage > Clear Cache.
- If the problem continues, try Clear Data (this will log you out, so you’ll need your login details).

4. Uninstall and Reinstall the App
Sometimes a fresh install fixes invalid request errors due to bad app files. Uninstall the app, restart your phone, then reinstall tryCricket from the Play Store.

5. Check for App Updates or OS Updates
An outdated app or system can cause unexpected errors. Ensure both the tryCricket app and your Android OS (version 10) are up to date.

If you’ve already tried any of these or the problem still exists after these steps, let me know. We can then dig deeper into possible account or server issues.

Are you able to try these and update me on what happens? That way, I can best assist you further.

L
Lilly Rutledge
7 months ago

I was trying to review order to get my sism card activated

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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7 months ago

Thanks for letting me know that the error appears while you are reviewing your order to activate your SIM card. That helps narrow it down quite a bit.

Activation errors like "request is missing/invalid" can happen if some required info isn’t properly submitted or if the app session timed out during the activation process. Let's try these steps specifically for SIM activation issues on Android 10 in the tryCricket app:

1. Confirm the SIM is properly inserted
Power off your phone, remove and reinsert the SIM card securely, then power it back on.

2. Make sure you have entered correct details
When reviewing your order for activation, double-check the order number and associated phone number are entered precisely as in your order confirmation. Even a small typo can cause invalid request errors.

3. Restart the tryCricket app and your device
Close the app fully (force stop) and restart the phone to clear any lingering session issues.

4. Try activating from a web browser instead
Instead of the app, open your browser (like Chrome) and go to Cricket’s activation page directly: https://www.cricketwireless.com/activate.html and follow the SIM activation prompts there.

5. Clear app cache and data
Sometimes clearing cached data helps with activation glitches:
Settings > Apps > tryCricket > Storage > Clear Cache (and, if needed, Clear Data).

6. Check for app updates
Verify the tryCricket app is up to date in the Play Store. Running the latest version ensures smooth activation.

7. Network connection
Make sure you are on stable Wi-Fi or mobile data to avoid dropped requests during activation.

If you’re still stuck after these steps, sometimes the specific SIM or order could have an issue on the backend. You might want to contact Cricket Wireless support directly or email [email protected] for deeper assistance.

Let me know how these steps go or if you need me to walk you through any of them! Are you able to access your order info to confirm those details too?

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