Hi there! I see you’re having trouble with no internet connection on your Vivint system. Let’s work through this together. To start, could you tell me if your Vivint panel or app is showing any specific error messages? Also, are you trying to connect via Wi-Fi or a wired connection?

In the meantime, here’s a good step-by-step process to get your system back online:

1. Reboot your Modem and Router
Sometimes the internet equipment needs a quick refresh. Unplug your modem and router for about 30 seconds, then plug them back in. Wait a couple of minutes for them to fully power up.

2. Check Network Connections on Vivint Panel
At your Vivint panel (Smart Hub), select the network icon, enter your PIN if needed, and check if it’s connected to your Wi-Fi network or wired network. If it’s disconnected, try selecting your home Wi-Fi network again and enter the password.

3. Verify Wi-Fi Signal and Password
Ensure your Wi-Fi is active and the password has not changed recently. Also, make sure the panel is within range of your router.

4. Restart Vivint Panel or Smart Drive
If your system still isn’t connecting, restart the Vivint panel or Smart Drive device by powering it off and on again.

5. Check for Internet Service Outages
Sometimes the issue isn’t local. Check with your Internet Service Provider to verify there is no outage in your area.

6. Update or Reinstall the Vivint App
Since you’re on Android OS 10, try uninstalling the Vivint app, then reinstall it from the Google Play Store to ensure you have the latest version.

If you’ve already tried some of these or if the problem persists, just let me know what steps you’ve taken so far, and we can dig a bit deeper. How does this sound to you? Would you like me to guide you through any particular step in detail?

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