Hi! I understand you're having trouble completing your order on the JCPenney website at the "Review my order" step. Let's see how we can fix that together.

To start, could you let me know if you’re using the JCPenney app or the website through your iPhone’s browser? Also, have you tried any steps already, like refreshing the page or restarting the app or browser?

Meanwhile, here are some helpful steps to try if you haven't done these yet:

1. Clear your browser’s cache and cookies (if using Safari or another browser):
- Go to Settings > Safari > Clear History and Website Data.
2. Make sure your iOS (18.6.2) and the JCPenney app (if using) are up to date.
3. Close the app or browser completely and then reopen it.
4. Check your internet connection—switch between Wi-Fi and mobile data to see if the issue persists.
5. Try to log out and log back into your JCPenney account before placing the order.

If after these steps the problem remains, it could be related to account or payment information issues, or a temporary server-side glitch on JCPenney’s end.

Please try these and let me know what happens or if you’ve already done any of these. We’ll take it from there!

Are you currently on the app or browser?