Hi there! I understand you're having trouble with the Tellonym app showing a "No Internet connection" message. Let's work together to get this sorted out.

First, could you please confirm if you're connected to Wi-Fi or mobile data? Additionally, are you experiencing issues with other apps, or is this specific to Tellonym?

Once I have a bit more information, I'll guide you through some troubleshooting steps!

WiFi

Thanks for clarifying that you're connected to Wi-Fi. Let's troubleshoot this issue together! Here are some steps to try:

1. Check Other Apps: Are you able to use other apps that require the internet? This will help us determine if the issue is only with Tellonym or your network connection in general.

2. Restart Your Device: Sometimes, simply restarting your Android device can resolve connectivity issues. Go ahead and turn it off, wait a moment, then turn it back on.

3. Forget and Reconnect to Wi-Fi:
- Go to your device’s Settings.
- Tap on Network & Internet, then Wi-Fi.
- Find your connected network, tap on it, and select Forget.
- Now reconnect by selecting your Wi-Fi network and entering the password again.

4. Check for App Updates: Make sure the Tellonym app is updated:
- Open the Google Play Store.
- Tap on the Menu (three horizontal lines) and select My apps & games.
- If there’s an update for Tellonym, go ahead and update it.

5. Check Device's Data Saver Settings: If enabled, these settings can restrict app access to the internet:
- Go to Settings > Network & Internet > Data usage.
- If Data Saver is turned on, either turn it off or allow Tellonym to use data.

6. Check Router Settings: If you have access to your router:
- Restart your router by unplugging it, waiting for about 10 seconds, and plugging it back in.
- If possible, check if there’s a firmware update for your router.

If after trying these steps, you still have trouble connecting with Tellonym, let me know, and we might need to explore some additional options or check for any outages at your location.

Are you satisfied with the solution I provided?

I don't have problem in any other app

Since it looks like you're only facing the "No Internet connection" issue with the Tellonym app while other apps are working perfectly fine, let's focus on that. Here are a few more specific troubleshooting steps just for the Tellonym app:

1. Clear App Cache and Data: Sometimes, clearing the cached files can help resolve connectivity issues.

- Go to Settings > Apps & notifications > See all apps.

- Find Tellonym in the list and tap on it.

- Tap on Storage & cache and then select Clear Cache. If needed, you can also tap Clear Storage (this will reset app data, but it should be fine since it will just log you out).

2. Check App Permissions: Make sure Tellonym has the necessary permissions to access the internet.

- Go to Settings > Apps & notifications > See all apps and select Tellonym.

- Tap on Permissions and ensure that permissions related to the internet are enabled. Although the app doesn’t specifically require permissions for internet access, sometimes resetting them can help.

3. Reinstall the App: If the problem persists, consider uninstalling and then reinstalling Tellonym. This can resolve any underlying issues with the app.

- Tap and hold on the Tellonym app icon, then select Uninstall.

- Open the Google Play Store, search for Tellonym, and reinstall it.

4. Check for Device Updates: It’s also a good idea to ensure your device is running the latest software version.

- Go to Settings > System > Software update and check for any available updates. Install them if necessary.

If you’ve tried these steps and still have issues, it might be worth checking Tellonym's support resources or contacting their support via email at [email protected] for more specialized assistance.

Let me know how it goes! Are you satisfied with the solution I provided?