Hi there! I’m Daniel Otega, happy to help you get that receipt uploaded so you can earn your points. To start, could you tell me if you’ve tried scanning the receipt barcode using the app’s rewards or barcode scanner feature? Also, are you seeing any error messages when trying to upload?

Meanwhile, here’s a quick step-by-step to try:

1. Open the Captain D’s app and go to the Rewards section.
2. Look for the option to scan your receipt barcode or “Upload Receipt.”
3. Use the camera on your device to scan the barcode on your receipt carefully and make sure it’s well lit and clear.
4. If scanning doesn’t work, try manually entering any required receipt details if the app allows.
5. Ensure your app is updated to the latest version, as this fixes many bugs.
6. Try restarting the app or your device and attempt the upload again.

If after trying these you still can’t upload the receipt, let me know what exactly happens—any error codes, messages, or app behavior. We can dig further or consider contacting Captain D’s support if needed.

Does this sound like a good place to start?

There is no barcode. I click upload receipt and it keeps saying there is an error.

Thanks for letting me know there's no barcode, and that you're getting an error when clicking "upload receipt." To help narrow this down, could you share a bit more? For example:

- Are you uploading a photo or an image file of the receipt?
- What format is the receipt in (photo, PDF, text)?
- Are you connected to a stable internet connection when attempting the upload?
- Does the error message say anything specific beyond “error”?

Here are a few steps you can try based on common upload issues:

1. Make sure the receipt image is clear, well-lit, and all important info (like date, total, and store name) is visible.
2. Check if the file size is too large—some apps limit upload size, so try resizing the image or taking a new, smaller photo.
3. Try using a different network (Wi-Fi vs cellular data) to rule out connectivity problems.
4. Clear the app’s cache and data (in Windows apps, that may mean reinstalling the app) and try again.
5. Double check that your app is updated to the latest version from the official Captain D’s app store or website.

If none of these work, it’s possible there is a temporary server-side issue or a bug in the app itself. In that case, you might want to email Captain D’s customer service directly at [email protected] with a screenshot of the error and your receipt image, so they can assist further1.

Could you try those steps and let me know what happens? I’m here to help get this resolved!

i tried to send info and copy of receipts through customer service email above and it says undeliverable!!! Seriously????!!!!!

I completely understand your frustration with the undeliverable email situation. It looks like the initial [email protected] email address might not be functional for receipt uploads. From what I found, Captain D’s suggests alternative contacts for support issues related to their website and app. You could try sending your receipt and concerns to [email protected], which seems intended for customer inquiries. Additionally, their phone support number (800) 314-4819 is available if you prefer a more direct conversation1 9.

If email still gives trouble, calling the phone number might be your quickest way to get help with receipt uploads and points.

Would you like me to guide you in drafting an email to [email protected] or help with what to say when calling? Let me know!