Hi there! I see you're having trouble signing into the Fuel Rewards app and are encountering error messages. Could you tell me what the exact error message says? Also, have you tried any steps like resetting your password or checking your internet connection yet? This way, I can guide you more effectively.

Wrong format

Thanks for sharing that you're seeing a "wrong format" error when trying to sign in. This kind of error usually means the app is receiving or expecting data in a specific format, and something is off—for example, the way your login information is being processed.

To start, let's try these steps on your iPhone running iOS 18.6.2:

1. Close and Restart the App: Double-press your home button or swipe up from the bottom (depending on your model) to open the app switcher. Swipe the Fuel Rewards app off the screen to close it completely, then reopen it.

2. Check for App Updates: Go to the App Store, tap your profile icon, and scroll to see if Fuel Rewards updates are available. If yes, install the latest version—this can fix format-related bugs.

3. Reinstall the App: If that doesn't help, uninstall the Fuel Rewards app entirely and reinstall it from the App Store. This refreshes the app and clears any corrupted data that might cause format errors1 9.

4. Check Your Login Credentials: Make sure the email and password you're entering match the format expected by the app (e.g., no extra spaces or unusual characters). Try typing them manually instead of copy-pasting.

If you continue to see the "incorrect format" error after these steps, it might be related to data the app is receiving from the server or a broader issue with your account. In that case, please contact Fuel Rewards support directly via email at [email protected] or call 888-603-0473 for assistance3.

Please try these steps and let me know how it goes! Are you satisfied with this solution so far?

Now saying incorrect format, error message

Thanks for the update! Since you're now specifically seeing the "incorrect format" error message during sign-in, and considering your iOS version is 18.6.2 on an iPhone, this often relates to the app having trouble interpreting data it receives—sometimes due to app glitches or corrupted cache.

Since you've likely already restarted the app and checked credentials, here's what I recommend next:

1. Delete and Reinstall the Fuel Rewards App
Fully uninstall the app from your iPhone, then go to the App Store and download it fresh. This step often resolves format-related errors by clearing corrupted app files1.

2. Check Network Connection
Ensure you're on a stable Wi-Fi or cellular network. Sometimes unstable connections cause data transmission errors, leading to format issues.

3. Reset Network Settings (Optional Advanced Step)
If reinstalling doesn’t help, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This clears out potential network settings conflicts but note it erases saved Wi-Fi passwords.

4. Verify Account Format Requirements
When entering your email or username, make sure there are no extra spaces, special characters, or unusual formatting that might trip up the app's validation.

If these steps don’t clear the problem, the issue might lie with your account or the Fuel Rewards server communicating with the app. In that case, reaching out directly to Fuel Rewards Support at [email protected] would be the best next step.

Try these out and let me know if the error still appears! Are you satisfied with this solution so far?

Can’t sign in keep getting error messages

Hi again! Since you're still running into error messages signing in to the Fuel Rewards app on your iPhone with iOS 18.6.2, let's try a focused set of steps tailored for your situation:

1. Manually Enter Credentials
Sometimes autofill or copy-paste can bring along hidden spaces or incorrect characters. Please try typing your email and password manually to ensure they’re in the correct format6.

2. Reset Your Password
If you’re unsure whether your password format is correct, try resetting it via the Fuel Rewards website. Visit Fuel Rewards Login Help to start a password reset. You should receive an email within 3-5 minutes; check your spam folder too1 2.

3. Sign Out and Restart the App
If the app lets you get to a sign-in screen but fails, try signing out completely if already signed in, then force close the app, and restart it again4.

4. Reinstall the App
As you might have tried already, uninstall the app completely, and reinstall the latest version from the App Store. This can clear corrupt data causing login errors3.

5. Contact Support if Needed
If you still face issues after these steps, there may be a backend problem with your account or the Fuel Rewards server. You can contact support through [email protected] to get personalized help5.

I'd recommend starting with these and letting me know at which point you still see trouble. That way, I can help further! Are you satisfied with this guidance so far?