Hi there! I see your Aqua credit card app loads fine, but transactions more recent than 12/11/2025 aren’t appearing, and your balance is incorrect. Let’s try to get to the bottom of this.

First, could you confirm if you have tried refreshing the app or logging out and back in? Sometimes, the app needs to sync with the server to update transactions. Also, have you made any recent payments or changes to your account that might not have fully processed yet?

Here’s a step-by-step approach you can try:

1. Refresh your transaction list: In the app, pull down on the transaction screen to refresh and force the app to fetch the latest data.
2. Log out and log in again: This can resolve temporary syncing issues.
3. Check for app updates: Ensure you have the latest version of the Aqua credit card app installed. Updates often fix bugs.
4. Clear app cache (if applicable): On Windows WebKit browsers, try clearing your cache via browser settings to remove outdated stored data.
5. Verify your internet connection: Good connectivity is important for syncing transactions.
6. Check pending transactions: Sometimes recent transactions take a few days to post and appear.
7. Visit your online account via browser: Log in to your account on https://www.aquacard.co.uk to see if the transactions show there. This helps determine if it’s an app-specific issue.

If these steps don't resolve the problem, it may be a back-end issue with transaction syncing or a temporary system delay affecting balances and transaction updates.

Let me know what you’ve tried so far and what you find when checking the online account, so I can assist you further! You can also check helpful FAQs on balance and statements here: https://www.aquacard.co.uk/faqs/balance-and-statements [1] and on payments and transactions here: https://www.aquacard.co.uk/faqs/payments-transactions [2].

Are you happy to try these suggestions?

Clearing cache appears to have fixed the app. I suspect the Samsung OS update caused the issues as was fine before that.

I'm glad to hear that clearing the cache fixed the issue with your Aqua credit card app! That's actually a common solution after a Samsung OS update, as those updates can sometimes cause apps to hold onto outdated temporary data (cache), which affects their performance. Clearing the cache forces the app to reload fresh data, which in your case restored correct transaction updates and balance.

Samsung support communities often recommend clearing the cache partition or app cache specifically after OS updates to resolve similar app loading problems1 2 8.

If you notice any other apps behaving oddly after updates, clearing cache is a great first troubleshooting step.

Is there anything else I can help you with regarding your Aqua credit card app or account today? Are you satisfied with the solution I provided?