Hi! Thanks for reaching out. I understand your iPlum app is not ringing for incoming calls—you're only getting call notifications, then calls go directly to voicemail without ringing. Let's work through this together.

To start, can you confirm a couple of things for me?
- Are you currently using any "Do Not Disturb" settings either in the iPlum app or on your Windows device?
- Is the iPlum app running in the background when calls come in, or is it fully closed?
- Have you checked your app permissions related to notifications and microphone access?

Meanwhile, here’s a good step-by-step guide to troubleshoot this:

1. Check Do Not Disturb Mode in iPlum:
Sometimes calls go straight to voicemail if "Do Not Disturb" is enabled in iPlum. Open the app, go to Settings > Do Not Disturb, and make sure it’s disabled.

2. Allow Background Activity and Notifications:
On Windows 10, make sure iPlum has permission to run in the background and send notifications:
- Go to Settings > Privacy > Background apps > Ensure iPlum is allowed to run in the background.
- Then, check Notifications settings under Settings > System > Notifications & actions > enable notifications for iPlum.

3. App Permissions:
Verify that the app has permissions for microphone and notifications in Windows Settings.

4. Network Connection:
A stable internet connection is essential for VoIP calls. Confirm your device has a good Wi-Fi or Ethernet connection.

5. Reinstall iPlum App:
If the above doesn’t work, sometimes reinstalling the app can fix glitches. Back up any important data, uninstall, then reinstall the latest version from the official source.

6. Check iPlum Settings:
Within the iPlum app, go to Settings > Calls and see if “Press any key to accept call” or similar settings are enabled that might affect ringing behavior.

If none of this resolves the issue, it could be related to the app not running properly in the background or network settings affecting VoIP call signaling. I’m here to help you dig deeper as needed!

Are you able to check those and let me know what you find or if you need help navigating any of the steps?

Yes checked all of these and issue still occurring

Thanks for confirming that you’ve checked the common settings already. Since those basic fixes didn’t resolve the problem where calls only send notifications but never ring on your Windows 10 device with the WebKit-based iPlum app, let's explore some deeper troubleshooting and options.

Here are some advanced steps and considerations:

1. Ensure App is Fully Running and Not Suspended by Windows:
Sometimes Windows may suspend or "hibernate" background apps to save resources, causing VoIP apps like iPlum to stop ringing.
- Open Task Manager (Ctrl + Shift + Esc), and confirm the iPlum app process is active and not marked as Suspended.
- In Settings > System > Power & Sleep > Additional power settings: set your power plan to “High Performance” or ensure background apps aren’t restricted on battery saver.

2. Review Firewall and Network Restrictions:
Firewall or network settings can block incoming VoIP signaling packets.
- Temporarily disable your Windows Firewall and antivirus to test if calls start ringing.
- Check if your network or router has any port or protocol restrictions affecting VoIP. iPlum uses specific ports—these need to be open for incoming calls.

3. Disable Any Windows Focus Assist or Notification Priority Settings:
Windows Focus Assist may suppress app alerts.
- Go to Settings > System > Focus Assist and turn it off or set it to “Off” during your testing.
- Also check Action Center notifications priority and ensure iPlum is set for normal priority.

4. Check Call Forwarding and Voicemail Settings in iPlum Account:
Sometimes calls go to voicemail immediately due to forwarding settings within iPlum's cloud system rather than device settings.
- Log into your iPlum web account (via https://iplum.com) and verify any forwarding or "Send calls to voicemail" options are disabled.

5. Try Using iPlum Web or Another Device Temporarily:
This helps isolate if the issue is Windows app-specific or account/network related.
- Login to iPlum Web client in a browser and test incoming calls.
- If calls ring correctly there, the problem is likely the Windows app environment.

6. Reset Network Settings on Windows 10:
If firewall or network stack issues persist:
- Open Command Prompt as Administrator and run:
netsh winsock reset
Then reboot your PC and try again.

If after all these tests the problem still persists, it could be a deeper compatibility or app-specific bug — in that case, contacting iPlum technical support directly for live assistance with screen sharing might be the best next step for a quick resolution1 3.

Would you like me to guide you step-by-step through any of these advanced actions? Or do you want me to help you prepare for reaching out to iPlum live support?

How can I contact iPlum support for unresolved issues?

Great question! If your iPlum app issue remains unresolved after troubleshooting, you can contact iPlum customer support through several convenient options:

1. Email Support:
Send a detailed description of your issue to [email protected]. This is ideal if you want to share screenshots or logs.

2. Support Ticket:
You can open an online support ticket directly on their website here: iPlum Support Ticket where you can track your issue.

3. Contact Page:
Visit iPlum’s contact page for different support resources and possibly live chat options: iPlum Contact Us

4. Phone Support:
iPlum also provides technical support over the phone. You can find the number and best times to call on their blog post about technical support numbers here: iPlum Technical Support Contact Number

If you provide your specific issue details, their team can help with account settings, app behavior, network configurations, and more to get your calling issues sorted out.

Would you like me to help draft an email for you, or assist with opening a ticket online?