Hi! I understand you’re having trouble with the PTI Raabta app’s Raabta page not responding on your device. Could you please tell me:

- Are you using the app itself or accessing Raabta via a web browser on your Windows 10 machine?
- Do you see any error messages or does the page simply freeze/hang?
- Have you tried any steps like restarting the app or your computer already?

This info will help me guide you with the best fix. Meanwhile, here are some general troubleshooting steps you can try:

1. Restart the app: Close the PTI Raabta app completely and reopen it to see if the page loads normally.
2. Clear cache/data: If using the web browser, try clearing the browser cache and cookies. For apps, clearing the app cache (if accessible) can help resolve frozen pages.
3. Check your internet connection: Ensure you have a stable internet connection. Slow or intermittent connectivity can cause pages to not respond.
4. Update the app: If using the PTI Raabta app, make sure you have the latest version installed as updates often fix bugs and improve responsiveness.
5. Restart your device: Sometimes a simple restart can clear temporary glitches causing the problem.

If these steps don’t help, we can look into more advanced fixes like checking for software conflicts or reinstalling the app. Let me know how it goes or if you’ve already tried some of these!

on opening samadhan application there are two types of finding status of grievances one is GRV and other if RBT. GRV IS WORKING IN RBT RAABTA ON ENTERING DATE THE PAGE IS NOT RESPONDING SUPPOSE I WANT TO KMOW THE STATUS OF RBT/2025/114142 ,I enter this number my mobile no it verify it enter captions then it says page not responding

Thanks for the detailed description! It sounds like the issue is specifically with checking the status of RBT grievances on the Samadhan application within the PTI Raabta app. After entering the RBT number and your mobile number for verification, the page freezes or becomes unresponsive.

Let's try a few targeted steps to address this:

1. Clear app cache and data:
Since this is happening inside the app, clearing its cache might help remove any corrupted temporary files causing the freeze.
- Go to Windows Settings > Apps > Locate PTI Raabta or Samadhan app > Click Advanced options > Click "Reset" or "Clear cache" if available.
- Then reopen the app and try again.

2. Check app version:
Make sure your PTI Raabta app and Samadhan module are fully updated to the latest version. Outdated versions can cause such freezes. If updates are available, install them from the official source.

3. Try on another device or browser:
Since you mentioned a WebKit environment, if possible, try accessing the grievance status through a desktop browser or another device to isolate if the issue is device-specific.

4. Stable internet connection:
Verify your internet is stable and fast. Connection hiccups during verification can cause the app to hang.

5. Reinstall the app:
If none of the above works, uninstall and reinstall the PTI Raabta app to ensure a fresh setup without corruptions.

6. Contact support if issue persists:
If the freeze remains after all these steps, there could be a backend problem with the RBT status feature itself. In such a case, please report the problem by emailing [email protected], describing your issue with your RBT number and steps to reproduce it.

Before you reach out, please confirm if you already tried any of these steps, so I can refine my guidance for you.

Are you comfortable trying these now? Let me know how it goes!

How do I clear the Raabta app cache or data to solve issues?

Great question! Since you’re asking about clearing the Raabta app cache or data on an Android device, here’s a simple step-by-step guide to help you through it:

1. Open Settings on your Android phone.
2. Scroll down and tap Apps or Applications.
3. From the list of apps, find and select the Raabta app (or the Samadhan app if it’s a separate application).
4. Tap Storage & cache.
5. You’ll see two options – Clear Cache and Clear Storage (sometimes labeled as Clear Data).
- First, tap Clear Cache to remove temporary files. This often resolves minor issues without affecting app settings.
- If the problem persists, you can tap Clear Storage or Clear Data, which resets the app completely (like a fresh install) and will likely log you out, so make sure you have your login info handy.
6. After clearing, reopen the app and try accessing the grievance status again.

This method clears out any corrupted or overloaded temporary files that could be causing the page not to respond3 6.

Let me know if you want a walkthrough on a Windows 10 version or browser-related clearing instead! Are you satisfied with this solution?