Hi there! I’m Daniel from In-Shape Fitness support. Sorry to hear the app isn’t working for you. To get things moving smoothly, could you tell me a bit more about what’s happening? For example, does the app fail to open, crash, or are you having trouble logging in? Any details you provide will help me guide you better.

Meanwhile, here’s a simple checklist we can start with on your Android 10 device with WebKit browser:

1. Restart the app completely: Close it from your recent apps and open it again.
2. Clear the app cache to remove temporary data that might be causing issues:
- Go to Settings > Apps > InShape Fitness > Storage
- Tap “Clear Cache”
3. Make sure the app is updated:
- Open Google Play Store, search for In-Shape Fitness, and update if available.
4. Check your internet connection:
- Try switching between Wi-Fi and mobile data to see if it’s a network issue.
5. If it still doesn’t work, try uninstalling and reinstalling the app.

If none of these steps fix it, do you get any specific error messages? That can help me dig deeper for you.

Also, consider confirming your login credentials match your membership email exactly, as mismatched emails could prevent access1 2.

Let me know what happens after these steps or if you need help walking through any of them!

It doesn't want me

Thanks for letting me know it "doesn’t want you"—sounds like you’re having trouble logging in, right? Let’s try to fix that together.

Here’s a step-by-step way to troubleshoot your login issues on the In-Shape Fitness app:

1. Reset your login credentials: Sometimes passwords or login info can get mixed up. Visit the official login help page to reset your login or find your membership number. You can do this by clicking on "Reset your Login" or "Look Up Membership" if you don’t remember your membership number. This can help you regain access if you forgot your password or member ID.1 2

2. Verify membership number and email: Make sure you are using the exact membership number or email that is registered with your gym membership.

3. Try logging in again after resetting.

4. If you still face issues:
- Uninstall and reinstall the app.
- Restart your device.
- Make sure your phone’s date and time settings are correct, as that can sometimes impact login verification.

If the problem persists after these steps, let me know if you see any error messages or codes. That will help narrow down the cause. Also, if you want, I can guide you through the reset process step by step.

Would you like to try these steps now?