Hi there! I understand your Proscenic M7 Pro vacuum is having trouble connecting to WiFi after you installed the new mobile app. Let’s work together to get this sorted out.

First, could you let me know if the vacuum was connecting fine before the app update? Also, are you trying to connect it to a 2.4 GHz WiFi network (not 5 GHz)? The M7 Pro only supports 2.4 GHz networks.

Meanwhile, here is a step-by-step approach you can try:

1. Check WiFi Compatibility: Make sure your router’s 2.4 GHz band is on and the vacuum is trying to connect to this network, as it won’t connect to a 5 GHz network.

2. Restart Devices: Power off your vacuum, your phone, and your WiFi router. Wait about 30 seconds, then turn them back on. Sometimes a simple restart resolves connection glitches.

3. Reset WiFi Settings on the Vacuum:
- Press and hold both the Power button and the “-” button (volume down) on your vacuum simultaneously for about 5 seconds until you see indication it’s entered pairing mode.
- This resets the WiFi settings on the vacuum so you can start fresh.

4. Connect via the App:
- Open the updated Proscenic app on your phone.
- Go to WiFi settings and connect to the vacuum’s hotspot: a network named like “Proscenic-XXX-XXXXXXX.”
- Once connected to the vacuum hotspot, return to the app and complete the WiFi setup by entering your home WiFi credentials.

5. Check Your Phone’s Location Services: Some versions of the Proscenic app require location services enabled to scan for WiFi networks properly. Turn it on if it’s off.

If after these steps it still doesn't connect, you might need to try a hard reset on the vacuum to restore factory settings, which is a more thorough reset than the WiFi reset. The process generally involves pressing and holding certain buttons for longer and can often solve stubborn network issues.

Would you like me to walk you through the hard reset process? Also, if you could tell me the exact model of your phone and whether your WiFi network name (SSID) has any special characters, that might help narrow down the issue.

Looking forward to your reply!

The old APP worked. WiFi is on 2.4 ghz only. I believe it is the APP not working on my Android phone

Thanks for sharing that info! Since your WiFi is 2.4 GHz only and the old app was working, it sounds likely that the new app on your Android phone might have some compatibility or permission issues.

Here are some focused steps you can try to resolve this problem:

1. Clear App Cache and Data
- Go to your phone’s Settings > Apps > Proscenic.
- Select Storage, then tap Clear Cache and Clear Data. This will reset the app without uninstalling it.

2. Check App Permissions
- Make sure the Proscenic app has all necessary permissions enabled, especially Location and Storage, as sometimes the app requires location permission to scan WiFi networks properly on Android.
- Go to Settings > Apps > Proscenic > Permissions, and enable Location if it’s off.

3. Use an Older Version of the App Temporarily
- If possible, uninstall the new app and try installing the previous version that was working on your phone. Sometimes new app updates can have bugs affecting specific devices or OS versions.

4. Ensure Phone is Connected to 2.4 GHz WiFi
- Double-check your Android phone is connected to your 2.4 GHz network before trying to pair the vacuum.

5. Close Background Apps
- Close other background apps which might affect network scanning or the Proscenic app function.

If after trying these the app still won’t connect your vacuum, it might be worth reaching out to Proscenic support directly or checking their official user guide for updated app-specific instructions1.

Would you like me to guide you through clearing cache and checking permissions step-by-step?

What are the common fixes for Proscenic app problems?

Great question! Common fixes for Proscenic app problems usually involve a few key troubleshooting steps that help address connection and control issues with the vacuum. Here's a summary of typical solutions that users find effective:

1. Check WiFi Compatibility and Network
Ensure your router’s 2.4 GHz WiFi band is active and that your phone is connected to the same network. Proscenic vacuums do not support 5 GHz WiFi, so connecting to the wrong band is a common cause10.

2. Restart Devices
Power cycle your vacuum, router, and phone. Turn them off, wait 30 seconds, then turn them on again. This refreshes network connections and app states.

3. Clear App Cache and Data
On Android, clear the Proscenic app's cache and data by going to Settings > Apps > Proscenic > Storage > Clear Cache & Clear Data. Then reopen the app and try reconnecting.

4. Grant All Necessary Permissions
Especially on Android, make sure the app has Location and Storage permissions enabled, as these are needed for scanning WiFi and managing files.

5. Reset WiFi Settings on the Vacuum
Use the vacuum’s button combination (usually holding power and volume down) to reset WiFi settings, then repeat the pairing process in the app.

6. Update the App
Ensure you have the latest Proscenic app version, as updates often fix bugs affecting connectivity.

7. Close Background Apps
Close other apps that might interfere with network scanning or the Proscenic app operation.

8. Factory Reset (if needed)
If nothing else works, performing a factory reset of the vacuum can clear lingering bugs. This reset wipes all settings and maps.

9. Check for Server or Service Outages
Sometimes issues are due to server-side problems. Waiting a bit or checking Proscenic’s official support channels can help confirm this.

10. Consult Official User Guides and Forums
Many issues and fixes are documented in user manuals or community forums where users share experiences6,10.

If you'd like, I can help you step-by-step through any of these fixes or assist with a deeper investigation based on what you’ve tried so far. Just let me know! Are you satisfied with this overview?

Where to get Proscenic app technical support?

I'm happy to help you get in touch with Proscenic app technical support! Here are the main contact options for Proscenic customer and technical support:

- You can visit their official contact page for general support and inquiries here: Proscenic Contact Us

- For app-related questions and issues, you can email their support team directly:
- General support: [email protected]
- App-specific email: [email protected]

- If you're on Android, the Proscenic app page on Google Play lists the support email as [email protected] as well.

- For additional resources like user manuals, troubleshooting guides, and warranty information, their website has helpful materials at Proscenic Support

If you'd like, I can help you draft a message or guide you through information to include when contacting them to help speed up your support process. Just let me know!

Are you satisfied with this contact info, or would you like assistance with anything else?

Proscenic app update issues

Thanks for reaching out about Proscenic app update issues! I found some recent reports and common troubleshooting steps for app-related problems after updates that might help you resolve the situation.

Here’s what you can try:

1. Check Network Availability
Some users have encountered an "HTTP 500 Current network is unavailable" error after recent updates, even when the network is fine. Restarting your router and phone, and ensuring stable internet access might help resolve temporary server or network glitches.1

2. Reinstall the Proscenic App
Uninstall the app completely, then download and install the latest version fresh from Google Play or the Apple App Store to ensure no corrupted files remain.

3. Clear App Cache and Data (If you haven't already)
In Android settings, clear cache and data for the Proscenic app to reset any app-side data that might be conflicting after the update.

4. Check App Permissions
After updating, some permissions like Location or Storage might reset or need to be re-enabled. Make sure these are granted so the app can scan WiFi and operate the vacuum correctly.7

5. Reset WiFi on the Vacuum and Re-Pair
Perform a WiFi reset on your M7 Pro by holding down the power and volume-down buttons simultaneously for 5 seconds, then go through the pairing process in the updated app.2

6. Watch for Temporary Server Issues
Sometimes after app updates, there might be brief server-side disruptions affecting connectivity and features. Waiting a few hours and retrying can help.
<brIf these steps don’t get your app working properly after the update, please let me know what exactly you see or any error messages. I can guide you further or help escalate the issue.

Are you satisfied with the troubleshooting suggestions I provided?

where can I get an older version of APP to download

I can help with that! If you want to download an older version of the Proscenic app for your Android phone, a reliable place to find previous versions is APKPure. They host all the older Proscenic app versions compatible with various Android systems. You can browse and download the version that worked best for you here:

- Proscenic older versions on APKPure

Another alternative is APKCombo, which also offers old versions:

- Proscenic old versions on APKCombo

Just make sure to download from reputable sites, and after installing the older version, it’s a good idea to disable automatic updates for the Proscenic app in the Google Play Store to avoid it updating again automatically.

If you want, I can guide you through the installation or help with disabling auto-updates. Does that sound good? Are you satisfied with this?

Where to find APK files for previous app versions?

You can find previous versions of the Proscenic app APK for Android on a few reliable websites that host older app versions. Here are the best places to download them:

- APKPure offers a collection of older Proscenic versions compatible with different Android devices:
Proscenic old versions on APKPure

- APKCombo is another trusted site where you can download older APK files:
Proscenic old versions on APKCombo

- APKFab also hosts previous versions of ProscenicHome:
Old ProscenicHome versions on APKFab

Make sure to download APK files only from reputable sources to avoid security risks. After installing an older version, you may want to disable automatic updates in the Google Play Store to prevent the app from updating back automatically.

If you want, I can help guide you through downloading and installing an older version safely. Does this help? Are you satisfied with the information?

How to roll back to an older Proscenic app version?

Great question! If you want to roll back to a previous version of the Proscenic app on your Android phone, here’s a straightforward way to do it based on experiences shared by other users:

1. Uninstall the Current Proscenic App
Remove the latest version of the app from your phone to avoid conflicts.

2. Download an Older APK Version
Visit a trusted APK hosting site such as APKPure where you can find earlier versions of the Proscenic app. For example, users have found success with versions like 1.5.11 which worked well for some:
Proscenic older versions on APKPure

3. Install the Older APK
Before installing, make sure your phone permits installation from "Unknown Sources" or "Install unknown apps" permission enabled for your browser or file manager. Then install the APK file you downloaded.

4. Disable Automatic Updates
To prevent Google Play Store from updating the app automatically back to the newest version, go to the Play Store app > My apps & games > Installed > Proscenic, tap the three dots and uncheck "Enable auto update."

A couple of important points:
- Rolling back app versions is only possible on Android devices (not iOS).
- Make sure to download APKs from reputable sources to avoid security risks.
- If the app uses cloud services, sometimes newer backend updates can limit functionality on older app versions.

For additional detailed discussion and examples, you can also see community posts such as this Reddit thread where users shared tips on downloading prior versions and dealing with connectivity:
Proscenic app rollback discussion on Reddit

Would you like me to guide you through the APK installation and disabling auto updates step-by-step? Are you satisfied with this explanation?