Hi there! I can understand how important it is to keep track of your animal. Let's see if we can get this sorted out. Can you tell me a bit more about what’s happening? For instance, are you not seeing the tracking updates at all, or is there a specific issue with the app or device?

Can’t see my animal at all on my app

Thanks for that information! It sounds like your Fahlo Animal Tracker app isn't showing any animal data at all. Let’s go through a few steps to see if we can resolve this issue.

1. Check Your Connection: Make sure your iPhone is connected to the internet, whether through Wi-Fi or mobile data, as the app needs that to pull data from the server.

2. Restart the App: Sometimes, simply closing the app and reopening it can solve minor glitches. Just swipe up from the bottom of your screen (or double-tap the Home button if you have one) and swipe the app away to close it. Then, open it again.

3. Update the App: Check if there’s an available update for the Fahlo Animal Tracker app. Go to the App Store, search for the app, and see if there's an update button available.

4. Re-login to the App: Log out of your account within the app and log back in. This can refresh the connection to the server.

5. Remove and Reinstall the App: If the above steps don’t work, you might want to uninstall the app and reinstall it. This can help to reset any corrupted files.

6. Check for Possible Tracking Issues: Sometimes, the tracker might lose its signal if the animal has moved out of range or lost the tracker device. You can check if there's any mention of this on the Fahlo website or social media pages. For example, some people have mentioned that their animals were not visible due to tracker issues, and they received replacements after a couple of days1.

After you've gone through these steps, let me know if you’re able to see your animal on the app again!

Can’t track my animsl