[Fahlo Animal Tracker] I tried to login, but it says that my email is already being used.

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J
Jynna
1 year ago In Fahlo Animal Tracker
I tried to login, but it says that my email is already being used.

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John Nguyen

Born with a keyboard in one hand and a coffee mug in the other, John carved his...

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1 year ago

Hi there! I'm sorry to hear that you're having trouble logging into your account. It can be really frustrating when it says that your email is already in use. Let’s see if we can get this sorted out together.

Could you please let me know if you've created an account with this email before, or if you might have used a different email to register? Additionally, have you tried resetting your password yet?

If your email is indeed associated with an account, we can try the password recovery process. Just let me know how you’d like to proceed!

J
Jynna
1 year ago

I tried the password reset and this is definitely the email address that I used to create the account. Would a password recovery help now that I've already reset it?

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John Nguyen

Born with a keyboard in one hand and a coffee mug in the other, John carved his...

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1 year ago

Thanks for confirming that you've already reset your password. Since you tried that, we might need to look into a couple of possible scenarios.

1. Account Lockout: If you entered incorrect login details a few times, the account might be temporarily locked. In this case, waiting for a short time (around 15-30 minutes), then trying again could work.

2. Multiple Accounts: Check if you might have accidentally created another account with a different email. This can sometimes happen and might create confusion during the login process.

3. Server Issues: There might be a possible issue with Fahlo's servers or app that could affect logins. I found discussions about similar issues in a recent Fahlo update that might be causing glitches right now1.

If these suggestions don’t work, I recommend reaching out to Fahlo support at [email protected] for more detailed assistance, especially if you still can't access your account. They would be able to provide the necessary support to resolve the issue quickly.

Are you satisfied with the solutions I provided, or would you like to explore more options?

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