Hi there! I understand your Fahlo animal hasn't moved for a while, and you'd like to figure out what to do next. To help you best, could you tell me how long it’s been since your animal showed any movement in the app? Also, have you noticed any error messages or notifications from the app about the tracker?

While waiting for your details, here are some common causes and initial steps you can try:

1. Check Tracker Battery: Sometimes, the tracker’s power source runs out, causing tracking to stop updating movement.

2. App Refresh: Close the Fahlo app fully on your iPhone (swipe it away from the recent apps) and reopen it to force a fresh data load.

3. Internet Connection: Ensure your iPhone has a stable internet connection (Wi-Fi or cellular) to receive the latest tracking data.

4. Animal Location: Consider that the animal might actually be stationary for a while, which is normal behavior in some cases.

Next, if none of the above helps, try this:

- Update the Fahlo app if there is a pending update in the App Store to make sure you have the latest bug fixes.
- Restart your iPhone to refresh all network and app connections.

If movement still isn’t showing up after this, the tracker device may have stopped transmitting due to battery depletion or damage (like being torn off). Fahlo’s app usually notifies you if tracking has stopped entirely.

Would you like me to walk you through checking app updates or any other steps specifically on your iPhone iOS 18.5? Also, if you have the tracker physically, let me know if you see any signs it might need charging or replacement.

Looking forward to your response so we can get this sorted!

How do I check tracker battery?

Thanks for asking about checking the tracker battery! The Fahlo animal tracker itself is a sealed device integrated with the bracelet, so you can’t directly check its battery level like a phone. However, the app usually communicates if your tracker has stopped transmitting data because its battery has run out.

Here’s what you can do to get a sense of the tracker’s battery status via the Fahlo app on your iPhone (iOS 18.5):

1. Open the Fahlo app and go to the specific animal you are tracking.

2. Look carefully for any notifications or messages under that animal’s profile that might mention "tracker inactive," "battery low," or "tracker offline."

3. If there is no clear indicator, try refreshing the data by pulling down to refresh or restarting the app and checking again.

4. If the animal’s location hasn't updated for a long period and there are no updates on the app, it is likely the tracker’s battery is depleted, since the trackers typically last between 6 months to 2 years depending on model and usage.

If your tracker’s battery has run out or tracking has ceased, unfortunately, the device can’t be recharged, and the Fahlo experience involves receiving a new animal tracker with a fresh battery for continued tracking1 3.

Would you like me to help you identify if your tracker’s battery is the issue based on the app data, or guide you in contacting Fahlo support for a replacement tracker if needed?

My animal (polar bear) hasn’t moved for a few days. It’s in the water which is why I think it not moving is odd. No updates or messages.

Thanks for sharing those details about your polar bear being in the water and not moving for a few days with no updates or messages. That does help narrow down the possibilities.

From what I know and from user reports, sometimes the polar bear tracker signals can temporarily stop updating, especially in aquatic environments where GPS signals may be harder to transmit due to water interference. Polar bears do spend a lot of time resting or moving slowly on sea ice or in water, so occasional periods of inactivity in the app are not unusual1.

That said, since you’ve had no movement updates for several days and no app notifications, it’s also possible the tracker stopped sending data due to a depleted battery or technical issue. The trackers for polar bears are designed to last months but eventually need replacement6.

Here’s what I recommend next to clarify the situation:

1. App Refresh & Reboot: Try force closing and reopening your Fahlo app on your iPhone iOS 18.5. Then restart your iPhone. This can sometimes pull in any delayed updates.

2. Check for App Updates: Go to the App Store and check if Fahlo has a recent update pending. Updates sometimes fix tracking glitches.

3. Wait & Monitor: The polar bear’s tracker may resume updates after a short delay if it’s in water or resting on ice. Monitor the app for a day or two for any new movement.

4. Contact Fahlo Support: If no updates resume after a few days, email [email protected] describing the issue and your polar bear’s ID or tracker code. They can verify the tracker status and advise on replacement if needed.

Would you like me to guide you through checking for app updates now or help draft an email to Fahlo support? I want to make sure you feel confident about the next step!