Hi there! I see you're having trouble resetting your password in the Upgrado app. To help you better, could you tell me if you are seeing any specific error message when you try to reset it? Also, are you trying to reset it directly in the app or via an email link?

In the meantime, here’s a general approach to try:

1. Check Password Requirements: Sometimes apps update their password rules (like minimum length or required special characters). Try creating a password that is at least 8 characters with a mix of letters, numbers, and symbols.

2. Use the Password Recovery Option: On the login screen, look for a “Forgot Password?” link and follow the steps. This usually sends a reset link or temporary password to your registered email.

3. Verify Email Delivery: Make sure to check your spam or junk folder for the reset email. Sometimes it gets filtered out.

4. App and OS Updates: Ensure your Upgrado app is updated to the latest version, and your Windows 10 system is up to date. Sometimes, outdated versions cause issues.

5. Try Resetting from Web: If the app won’t cooperate, try logging into your Upgrado account on their official website and resetting the password there.

If it still doesn’t work, there may be an issue with their password reset system. In that case, contacting their customer care support directly could be the next step. You can find support details on their official site or forums1 2 6.

Let me know what you have tried so far or if you notice any error messages. That way, I can provide more targeted help!