Hi! I see you're having trouble signing in to the Google Opinion Rewards app on your iPhone. Can you tell me a bit more about the sign-in issue? For example, do you get an error message, does the app crash, or does it just not respond when you try to sign in? Also, have you tried any steps already, like restarting the app or your iPhone?

I want to make sure I guide you through the best possible solution.

no polls in several weeks. cannot sign in. keeps bringing back to sign in screen. new phone i phone 16

Thanks for the details! So you have a new iPhone 16 running iOS 18.6.2, and when you try to sign in to Google Opinion Rewards, it keeps looping back to the sign-in screen with no polls received for several weeks. That definitely sounds frustrating.

This could be related to how the app handles Google sign-in via the Safari browser on iOS, especially with newer iPhones and iOS versions. Let's try a few troubleshooting steps to resolve the sign-in loop and hopefully get your polls back:

1. Update the app:
Make sure you have the latest version of Google Opinion Rewards installed from the App Store. New iOS versions sometimes require app updates.

2. Clear Safari Website Data:
Since the sign-in process redirects through Safari, clearing Safari’s website data can help:
- Go to iPhone Settings > Safari.
- Scroll down and tap Clear History and Website Data.
- Confirm it, then try signing in again.

3. Check Safari Settings:
Make sure Safari allows cookies and pop-ups needed for sign-in:
- In Settings > Safari check that Block All Cookies is off.
- Set Prevent Cross-Site Tracking to off temporarily to test.

4. Try signing in using a different network:
Sometimes network restrictions can cause sign-in hiccups. Switch to cellular data if you were on Wi-Fi or try a different Wi-Fi network.

5. Sign out and sign back into your Google account:
- Open Settings on your iPhone.
- Scroll down and tap Passwords & Accounts or Mail (depending on iOS version).
- Tap your Google account and remove it.
- Then re-add your Google account and try to sign into Opinion Rewards again.

6. Reinstall the app:
Delete Google Opinion Rewards from your phone and reinstall it.

7. Two-factor Authentication (2FA):
If you have 2FA enabled on your Google account, make sure you can complete that step during sign-in on your new device. Sometimes authentication loops happen if this part fails.

If these steps don’t resolve the issue or you find that the app still refuses to sign you in and no new polls arrive, it is possible this is a new device-related sign-in quirk several users have reported with iPhone 16 and iOS 18 when interacting with Google apps. In that case, contacting Google Opinion Rewards support via [email protected] might also help, as they can troubleshoot account-specific issues.

Would you like me to walk you through any of these steps in detail?