Hi! I understand that your Broward County Libraries app isn’t connecting to your library account on your iPhone. Let’s work together to get this sorted out. To start, could you tell me a bit more about what happens when you try to connect? For example, do you see any error messages or does the app just not respond?

In the meantime, here are some common steps you can try to fix this:

1. Check Your Internet Connection
Make sure your iPhone is connected to Wi-Fi or cellular data and that the connection is stable.

2. Close and Reopen the App
Swipe up from the bottom of your iPhone screen (or double-click the Home button if you have one), then swipe the Broward County Libraries app off the screen to close it. Then reopen it.

3. Log Out and Log Back In
If you can access your account partially, try logging out of the app, then log back in with your library card number and PIN.

4. Verify Your Library Card Status
Sometimes the app can have trouble if the library card is expired or needs verification. You can check your card status by logging in on the Broward County Libraries website or contacting the library directly.

5. Update the App
Make sure your Broward County Libraries app is updated to the latest version via the App Store.

If you’ve tried those steps and are still having trouble, there have been reports of some users experiencing verification issues with library accounts recently. This sometimes happens with apps like Libby or OverDrive that link to Broward accounts. The library is aware and working on fixes, but there may be temporary disruptions1 3.

If the problem persists despite following the steps above, I’d suggest reaching out to the library’s help desk at [email protected] for assistance specific to your account.

Let me know what you’ve tried so far or if you see any specific error messages, and we can take it from there! Are you satisfied with the solution I provided so far?