[Sweatcoin Walking Step Counter] Fitness activity tracking setting is on but app does not recognize that.

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Fitness activity tracking setting is on but app does not recognize that.

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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11 months ago

Hi there! I see you're having trouble with the Sweatcoin app not recognizing your fitness activity tracking even though the setting is enabled on your iPhone. Let's work through this together.

To better assist you, could you please confirm a couple of things?
- Does the Sweatcoin app have permission to access your Health app data and Motion & Fitness on your iPhone?
- Are you using any other fitness trackers or apps alongside Sweatcoin?
- Have you already tried any troubleshooting steps, like restarting the app or your phone?

Meanwhile, here’s a step-by-step guide for checking and fixing the common causes on an iPhone running iOS 18.5:

1. Verify Sweatcoin Permissions:
- Open the Settings app on your iPhone.
- Scroll down and tap Privacy & Security.
- Tap Motion & Fitness. Make sure Fitness Tracking is turned ON and Sweatcoin is enabled here.
- Next, open the Health app. Tap your profile picture, then Apps. Select Sweatcoin and ensure it has access to your Fitness Data like steps.

2. Re-enable Permissions:
Sometimes toggling permissions off and back on helps reset the connections. Turn off Sweatcoin's access to Motion & Fitness and Health, then restart your phone. After restarting, enable these permissions again.

3. Check Background App Refresh:
- Go to Settings > General > Background App Refresh. Ensure Sweatcoin is allowed to refresh in the background, so it can track steps continuously.

4. Update Sweatcoin App:
Make sure you have the latest version of Sweatcoin installed from the App Store, as updates often fix bugs related to tracking.

5. Restart & Reinstall:
If the issue persists, try closing the app completely and restarting your device. If still no luck, uninstall and reinstall Sweatcoin. Remember to log back in with your account.

6. Stable Connectivity:
Though steps are tracked offline, connecting to Wi-Fi or cellular data occasionally helps sync your steps to the app.

If you've tried the above and the problem continues, there might be a deeper issue such as a conflict with other apps or a rare bug. In that case, I can help you escalate to Sweatcoin support or you can email them directly at [email protected].

Does any of this resonate with what you've already done? Let me know so I can tailor the next steps! Are you able to check the permissions now?

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