[AltitudePlus+] CANNOT CONNECT, SAYS I AM OUT OF THE SERVICE AREA. I LIVE IN PARKER COLORADO

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Barry Riddle
4 months ago In AltitudePlus+
CANNOT CONNECT, SAYS I AM OUT OF THE SERVICE AREA. I LIVE IN PARKER COLORADO

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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4 months ago

Hi there! Sorry to hear you're running into the "out of service area" message while trying to connect to the AltitudePlus+ app in Parker, Colorado. That sounds unusual since Parker should be within the AltitudePlus+ service area.

To get us going in the right direction, can you please confirm a couple of things for me?
1. Are you using the AltitudePlus+ app directly on your device or through another platform?
2. Have you checked if your device’s location services are enabled? The app needs access to your location to verify service availability.
3. Are you connected through Wi-Fi or a cellular network? Sometimes network settings or VPNs can affect location detection.

Meanwhile, here's a simple step-by-step you can try right now:

1. Make sure location services are enabled for the AltitudePlus+ app on your Windows device.
- Go to Settings > Privacy > Location and ensure location access is On and granted to AltitudePlus+.

2. Restart your device to refresh any network or app settings.

3. Check for updates to the AltitudePlus+ app and install if available.

4. Try uninstalling and reinstalling the app if it still shows the error.

If you're traveling or using a VPN, that can trigger geo-restrictions too. Since you mentioned Parker, CO, which normally falls inside the service zone, I want to make sure no VPN or proxy is affecting the connection.

If none of these fix it, we may need to look at the app’s account location settings or verify if there's an outage or restriction specific to your subscription.

Let me know the answers to my questions and how these steps go, and we’ll get this sorted for you!

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