Hey there! I understand you’re having some trouble with the Vizard AI app. Could you tell me a bit more about what exactly isn’t working? For instance, is the app not opening, are you facing issues with uploading videos, clipping, or something else? Any error messages or behavior you’ve noticed would be really helpful to narrow down the cause.

Once I get a clearer picture, I can guide you through the best steps to get it working again!

Vizard ai doesnt start

Hi! Sorry to hear that Vizard AI won’t start for you. Let’s work through some basic steps to get it up and running.

1. Check your network connection – Vizard needs a reliable internet connection to load. Are you connected to the internet, and is the connection stable?

2. Refresh or restart the app or browser – Exit the app completely and try reopening it. If you’re using it in a browser like WebKit, try refreshing the page or restarting the browser.

3. Clear cache and cookies – Sometimes, stored data could cause loading issues. In your browser settings, clear cache and cookies, then try again.

4. Check for inactivity timeout – If the app or editor was left inactive for over 2 hours, it may not load immediately and might need a refresh or re-login.

5. Try another browser or device – If possible, try opening Vizard AI on a different browser or device to see if the problem persists.

If these initial steps don’t help, I can guide you into some more advanced troubleshooting based on your setup. Also, let me know if you see any error messages or further details!

Here’s the official troubleshooting info from Vizard’s help center that highlights the network and inactivity issues: 1

Are you able to try these steps and let me know how it goes?

Why won't my Vizard AI app open?

Thanks for asking! When the Vizard AI app won’t open, it’s often due to a few common reasons you can check:

1. Network Issues: Vizard relies on a stable internet connection, so if your network is weak or intermittent, the app may fail to load.

2. Inactivity Timeout: If the Vizard editor was left inactive for more than 2 hours, it might not load immediately when reopened and could need a page refresh or a full restart.

3. Browser Cache or Cookies: Sometimes, outdated or corrupted cache and cookies in your browser can prevent the app from starting properly.

4. Compatibility or Access Rights: If you’re running Vizard locally on a Windows machine, ensure you have proper permissions—running as an administrator can sometimes help if file writing is blocked.

5. Browser or Device Issues: Trying a different browser or device can help identify if the issue is local.

Here’s what I'd recommend you try step-by-step to resolve it:

- Make sure you have a stable internet connection.

- Refresh the page or completely close and reopen the app/browser.

- Clear your browser’s cache and cookies (in WebKit, you can usually do this in settings under privacy or history).

- If you have left the app idle for a while, log out and log back in or reload the project.

- Try opening Vizard AI in another browser or device to check if it is a browser-specific problem.

- If you are using a local installation, try running the program as Administrator.

If these don’t fix the problem or you get specific error messages, let me know, and we can dig deeper1

Are you able to try these and tell me what happens?