Hi there! I see you're having some trouble with the BlueEye app. To get us started, could you tell me a bit more about what's happening? For example, are you unable to connect, is the app slow or freezing, or are you getting any specific error messages? That way, I can help pinpoint the issue.

While you get back to me, here are some general steps you can try on your Android device (version 10):

1. Check Your Internet Connection
Make sure your device has a stable internet connection, either on Wi-Fi or mobile data.

2. Update the BlueEye App
Go to the Google Play Store and verify that BlueEye is updated to the latest version.

3. Reset the Connection via the App
According to support, the latest BlueEye app version includes a reset button in a pop-up if the connection can't be established. If you see this pop-up, tap reset to try reconnecting1.

4. Restart Your Device
Sometimes a simple device restart can refresh network settings and app performance.

Once you confirm the exact issue or error message, I can guide you through more specific actions. How does it sound?