[Plant Identifier, Care] When photo is selected and 'continue' is pressed I get the message "something went wrong"

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normtwigge@xtra co.nz
1 year ago In Plant Identifier, Care
When photo is selected and 'continue' is pressed I get the message "something went wrong"

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Charlotte Green

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1 year ago

Hi there! I'm here to help you with the issue you're experiencing when trying to select a photo and receiving the "something went wrong" message. Let’s figure this out together.

First, can you provide me with a bit more detail? Specifically:
- What kind of photo are you trying to upload?
- Is it from your gallery, or are you taking a new picture?
- Has this issue happened consistently, or did it start recently?
- Have you tried any troubleshooting steps already, such as restarting the app or your device?

Let me know, and we'll go from there!

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normtwigge@xtra co.nz
1 year ago

Photo from gallery, problem only started recently

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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Thanks for the additional information! Since the problem started recently, it's possible that there’s a temporary glitch or an update issue. Let’s try a few steps to see if we can resolve it.

1. Restart the App: Close the Plant Identifier app completely. You can do this by swiping it away from your recent apps list. Then reopen the app to check if the issue persists.

2. Check App Permissions: Since the app needs access to your photos, it’s good to make sure it has the proper permissions:
- Go to your device's Settings.
- Tap on Apps or Applications.
- Find and select the Plant Identifier app.
- Look for Permissions and ensure that the app has permission to access your Storage or Photos.

3. Clear Cache and Data: Sometimes clearing the app's cache can help:
- Go to Settings again.
- Tap on Apps and find the Plant Identifier app.
- Select Storage and then tap Clear Cache. If it still doesn't work, you can also try Clear Data, but keep in mind this may reset any saved information.

4. Check for App Updates: Make sure you're using the latest version of the app:
- Open the Google Play Store.
- Search for Plant Identifier.
- If there's an option to update, please do so.

5. Reinstall the App: As a final option, uninstall the app and reinstall it. This can often fix lingering issues:
- Long press the app icon and select Uninstall.
- After it's removed, head to the Google Play Store to reinstall it.

Let me know how that goes! If it continues to give you the same error message, we might need to look into higher-level support, or I can help you link to the official website for additional support resources1.

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