To resolve the "connection failed" issue you are experiencing with the Ecobank mobile app, please follow these detailed steps:

1. Check Your Internet Connection: Ensure that your mobile device has an active and stable internet connection. You can do this by:
- Switching between Wi-Fi and mobile data to see if one works better than the other.
- Trying to open a webpage or another app that requires internet access to verify connectivity. If your connection is weak or erratic, it might be causing the app to fail - learn more.

2. Update the Eco Mobile App: An outdated app can lead to connectivity issues.
- Go to the Google Play Store.
- Search for "Ecobank" and check if there is an available update. If there is, install it - learn more.

3. Restart Your Device: Sometimes, simply restarting your device can resolve temporary issues with apps and connectivity.

4. Clear the App Cache: Clearing the cache may help to fix the app connectivity problems.
- Go to your device's Settings.
- Tap on Apps or Application Manager.
- Find the Ecobank app and select it.
- Tap on Storage and then choose Clear Cache.

5. Test with Airplane Mode: Toggle Airplane Mode on and off. This can help in re-establishing your connection.
- Activate Airplane Mode for about 30 seconds and then switch it off.

6. Disable VPN or Proxy: If you are using a VPN or proxy, disable it, as it may interfere with app connectivity.

7. Contact Ecobank Support: If the problem persists after trying the above steps, contact Ecobank for further assistance. You can reach them through their website at www.ecobank.com or use the in-app support feature - learn more.

By following these steps, you should be able to resolve the connectivity issue and log into your Ecobank mobile app successfully.

Ecobank app not working on iOS or Android?

If the Ecobank app is not working on either iOS or Android, you can troubleshoot the issue by following these steps:

1. Check App Store Availability: Ensure that the Ecobank app is properly installed. You can check the Apple App Store or Google Play Store for the app’s availability. Make sure you are using the correct credentials to access the store - learn more.

2. Update the App: Outdated app versions can cause functionality issues. Go to the respective app store (App Store for iOS or Google Play Store for Android) and check for updates. If an update is available, install it - learn more.

3. Restart Your Device: A simple restart can often resolve temporary glitches in the app or system - learn more.

4. Clear App Cache (for Android users): If you are using an Android device, clearing the app cache can solve issues related to loading and performance. Navigate to Settings > Apps > Ecobank > Storage > Clear Cache.

5. Toggle Network Connection: Check your internet connection. You can toggle Airplane Mode on and off to reset connections. Alternatively, switch between Wi-Fi and mobile data to see if one works better - learn more.

6. Reinstall the App: If the app is still not functioning after updates, consider uninstalling and then reinstalling it from the app store. This can eliminate any corrupt files or data that may be causing issues - learn more.

7. Check for Server Issues: Sometimes, the problem might lie with the Ecobank servers themselves. You can visit the Ecobank website or check their social media for announcements regarding server downtime - learn more.

8. Contact Customer Support: If you have tried all the above steps and the app is still not working, reach out to Ecobank's customer service for assistance. They may be able to provide specific guidance or fix any underlying issues - learn more.

By following these steps, you should be able to resolve any issues you are facing with the Ecobank app on iOS or Android devices.