Hi there! I want to make sure I understand your question clearly. You’re asking if having 13 first place finishes in Vita Mahjong should result in receiving 8 points, is that right? Are you referring to overall leaderboard or tournament scoring points, or some in-game scoring system? Could you share a bit more context on where you see the 8 points associated with those 13 first place finishes?

This will help me guide you accurately on whether that scoring is correct or if there might be an issue.

Tournament scoring

Thanks for clarifying that it's about tournament scoring in Vita Mahjong! To be sure I help you best: could you tell me where exactly you see these 8 points awarded for the 13 first place finishes? Is it in the in-app tournament leaderboard, some external ranking, or an email/report?

Usually, tournament scoring systems award points based on placement per event — for example, a first place finish might give a set number of points per tournament. Getting 8 points total for 13 first place finishes sounds lower than expected, unless the scoring system limits or averages points differently.

Since official detailed Vita Mahjong tournament scoring rules aren’t readily listed online, here is what I suggest:

1. Check the tournament rules or scoring details within the app’s tournament section (there is often an info or rules button).
2. Verify if points are cumulative or averaged across multiple tournaments.
3. Confirm if there are any caps or penalties affecting total points.
4. If you have access to specific tournaments’ score breakdowns, compare points awarded per finish.

If you’re not seeing such info, or if it still looks off after checking, I’d recommend reaching out directly to Vita Mahjong support at [email protected] with your tournament history details. They can confirm how points should accumulate exactly.

Would you like me to guide you on where to look inside the app for tournament rules, or help draft a message to support? Let me know!

After the tournament was over, it congratulated me on 13 first place finishes. To collect rewards it showed shuffle and hint. It reads collect and I received 4 pts. For shuffle and 4 pts. For hint. Previously I could decide if I want to collect pts. In shuffle or hints. It was not offered this way last night.

Thanks for sharing those details! It sounds like after your tournament with 13 first place finishes, instead of being able to choose between collecting shuffle points or hint points separately as you could before, the app now automatically awards you 4 points for each without giving you the option to select.

This seems like a recent change or possibly a temporary issue with the tournament rewards interface. Some players have discussed changes or glitches related to how shuffle and hint rewards are displayed or awarded in Vita Mahjong tournaments, including missing options for rewards choice after tournaments9.

Here's what I suggest:

1. Make sure your Vita Mahjong app is updated to the latest version in the Mac App Store, as updates sometimes fix reward display or selection issues.

2. Try restarting the app and logging back into your account to refresh the rewards screen.

3. Check if this behavior occurs consistently in all tournaments or was just a one-time occurrence for the recent tournament.

4. If you still can't choose between shuffle and hint points, you can reach out to Vita Mahjong support at [email protected] with screenshots and details of the tournament and rewards screen. They may confirm if this is an intentional change or a bug.

Would you like me to help compose an email to the support team or guide you on checking app updates?

Are you satisfied with this guidance so far?

Please compose an email to the support team for me.Thank you!

Certainly! Here's a clear and polite email template you can send to the Vita Mahjong support team regarding your tournament rewards issue:

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Subject: Issue with Tournament Rewards Selection in Vita Mahjong

Dear Vita Mahjong Support Team,

I hope this message finds you well. I recently completed a tournament where I achieved 13 first place finishes. After the tournament concluded, I received a congratulations message, and the rewards section showed that I could collect points for shuffle and hints, each awarding 4 points.

However, unlike previous tournaments, I was not given the option to choose between collecting points for shuffle or hints separately. Instead, the app automatically awarded me 4 points for both, without any selection option.

Could you please clarify if this is an intentional change to the rewards system or a possible issue with the app? Also, is there any way to regain the choice to select reward points as before?

For your reference, I am using a Macintosh device running OS X 10.15.7.

Thank you very much for your assistance. I look forward to your guidance.

Best regards,
[Your Name]

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Would you like me to help you with any personalization or details before you send this?

I am using an Apple IPad Pro. It is updated.

Got it! Here's an updated version of your email, reflecting that you're using an Apple iPad Pro and the app is updated:

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Subject: Issue with Tournament Rewards Selection in Vita Mahjong on Apple iPad Pro

Dear Vita Mahjong Support Team,

I hope this message finds you well. I recently completed a tournament where I achieved 13 first place finishes. After the tournament concluded, I received a congratulations message, and the rewards section showed that I could collect points for shuffle and hints, each awarding 4 points.

However, unlike previous tournaments, I was not given the option to choose between collecting points for shuffle or hints separately. Instead, the app automatically awarded me 4 points for both, without any selection option.

For your reference, I am using an Apple iPad Pro with the latest version of Vita Mahjong installed.

Could you please clarify if this is an intentional change to the rewards system or a possible issue with the app? Also, is there any way to regain the choice to select reward points as before?

Thank you very much for your assistance. I look forward to your guidance.

Best regards,
[Your Name]

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Would you like me to guide you on sending this from your iPad or help with anything else? Are you satisfied with this email draft?

Yes to both questions.

Great! Let's walk through sending that email from your Apple iPad Pro first, and then I'll share some quick troubleshooting tips in case you want to try resolving the issue right from your device.

### How to send the email from your iPad Pro:
1. Open the Mail app on your iPad.
2. Tap the Compose button (usually a square with a pencil icon).
3. In the "To:" field, enter [email protected].
4. Copy-paste the email draft we created:
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Subject: Issue with Tournament Rewards Selection in Vita Mahjong on Apple iPad Pro

Dear Vita Mahjong Support Team,

I hope this message finds you well. I recently completed a tournament where I achieved 13 first place finishes. After the tournament concluded, I received a congratulations message, and the rewards section showed that I could collect points for shuffle and hints, each awarding 4 points.

However, unlike previous tournaments, I was not given the option to choose between collecting points for shuffle or hints separately. Instead, the app automatically awarded me 4 points for both, without any selection option.

For your reference, I am using an Apple iPad Pro with the latest version of Vita Mahjong installed.

Could you please clarify if this is an intentional change to the rewards system or a possible issue with the app? Also, is there any way to regain the choice to select reward points as before?

Thank you very much for your assistance. I look forward to your guidance.

Best regards,
[Your Name]
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5. Personalize with your name.
6. Tap Send.

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### Additional quick troubleshooting tips:
- Since your app is updated, try restarting your iPad to clear any cached glitches.
- Log out of your Vita Mahjong account, then log back in to refresh your profile and game state.
- Reinstalling the app can sometimes clear rare UI issues, though you may want to back up your game data if needed.

If you want, I can provide detailed steps for those as well.

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Are you satisfied with this guidance and email setup? Would you like me to assist with the logout/login or reinstall instructions on your iPad?